MIS Process Specialist - Data-Driven Staffing & Forecasting

TASQ Staffing Solutions; Angeles; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Great Place to Work certified

HMO coverage for employee and dependents

Quarterly performance bonus

Excellent opportunities for career growth

15% Night Differential

24 leave days annually

Job summary

A staffing solutions firm in Pampanga is seeking an MIS Process Specialist to optimize staffing and provide analytical support for business initiatives. The ideal candidate has a minimum of 3 years of experience in RTA/WFM, with a focus on front-end RTA. Responsibilities include developing forecasts and staffing models, building strong partnerships, and analyzing volume data. This role offers competitive HMO coverage and opportunities for career growth.

Qualifications

• Minimum of 3 years experience in RTA/WFM.
• Front-end RTA experience is essential; back-end WFM experience is an advantage.
• BPO work experience is required.

Responsibilities

• Ensure optimal staffing for business partners by developing forecast and staffing models.
• Oversee resource planning for division units.
• Build strong relationships with business partners.
• Collaborate with partners to identify upcoming projects affecting staffing.
• Create volume forecasts for inbound contact center.
• Continuously evaluate staffing factors.

Skills

RTA/WFM experience

Proficiency in Power BI

Proficiency in Tableau

Proficiency in VBA

Proficiency in Macros

Proficiency in Excel

Job description

A staffing solutions firm in Pampanga is seeking an MIS Process Specialist to optimize staffing and provide analytical support for business initiatives. The ideal candidate has a minimum of 3 years of experience in RTA/WFM, with a focus on front-end RTA. Responsibilities include developing forecasts and staffing models, building strong partnerships, and analyzing volume data. This role offers competitive HMO coverage and opportunities for career growth.