MIS Process Specialist - Clark

TASQ Staffing Solutions; Angeles; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Great Place to Work certified

HMO coverage for employee and dependents

Quarterly performance bonus

Excellent opportunities for career growth

15% Night Differential

24 leave days annually

Job summary

A staffing solutions firm in Pampanga is seeking an MIS Process Specialist to optimize staffing and provide analytical support for business initiatives. The ideal candidate has a minimum of 3 years of experience in RTA/WFM, with a focus on front-end RTA. Responsibilities include developing forecasts and staffing models, building strong partnerships, and analyzing volume data. This role offers competitive HMO coverage and opportunities for career growth.

Qualifications

• Minimum of 3 years experience in RTA/WFM.
• Front-end RTA experience is essential; back-end WFM experience is an advantage.
• BPO work experience is required.
• Proficiency in reporting tools such as Power BI, Tableau, VBA, Macros, and Excel.

Responsibilities

• Ensure optimal staffing for business partners by developing forecast and staffing models.
• Oversee resource planning for division units.
• Build strong relationships with business partners.
• Collaborate with partners to identify upcoming projects affecting staffing.
• Create volume forecasts for inbound contact center.
• Continuously evaluate staffing factors.

Skills

RTA/WFM experience

Proficiency in Power BI

Proficiency in Tableau

Proficiency in VBA

Proficiency in Macros

Proficiency in Excel

Tools

Power BI

Tableau

VBA

Macros

Excel

Job description

About the job MIS Process Specialist - Clark

TASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga, with an immediate start date. The initial pre-screening interview will be conducted via phone, so please ensure your phone line is available.

Benefits

• Great Place to Work certified
• HMO coverage for the employee and 2 dependents (starts Day 1)
• Quarterly performance bonus
• Excellent opportunities for career growth
• 15% Night Differential
• 24 leave days annually

Requirements

• Minimum of 3 years experience in RTA/WFM
• Front-end RTA experience is essential; back-end WFM experience is an advantage
• BPO work experience is required
• Proficiency in reporting tools such as Power BI, Tableau, VBA, Macros, and Excel

Responsibilities

• Ensure optimal staffing for business partners by developing forecast and staffing models, offering analytical support for business initiatives and market trends, and providing actionable recommendations for decision-making
• Oversee resource planning for one or more division units; act as a trusted advisor by anticipating issues and identifying opportunities
• Build strong relationships with business partners, communicating proactively about trends or concerns, and providing data-driven suggestions
• Collaborate with partners to identify upcoming projects or changes affecting volume or staffing; analyze how modifications to business drivers will impact staffing needs
• Create volume forecasts for inbound contact center or processing departments; maintain and refine forecasting models using both standard and advanced statistical methods
• Continuously evaluate staffing factors such as volume, handle time, shrinkage, and occupancy versus plans; raise awareness within the organization and recommend necessary actions