Data-Driven Staffing & Forecasting Specialist

TASQ Staffing Solutions; Angeles; On-site; PHP 520,000 - 800,000; Full time

Benefits offered by this job

HMO coverage for the employee and two

Quarterly performance bonuses

24 days of leave annually

Job summary

TASQ Staffing Solutions in Clark, Pampanga is seeking an MIS Specialist to optimize staffing for business partners. The role requires front-end RTA expertise and a solid WFM background within a BPO environment.

You will develop forecasts, support decision-making with data, and collaborate with partners while using PowerBI, Tableau, VBA, Macros, and Excel. This onsite role offers opportunity to impact staffing strategies directly.

Qualifications

• 3 years' experience in RTA/WFM.
• Front-end RTA experience required; back-end WFM experience is advantageous.
• BPO work experience is required.
• Proficiency in reporting tools such as PowerBI, Tableau, VBA, Macros, and Excel.
• College graduate.

Responsibilities

• Develop forecast and staffing models to optimize partner staffing and inform decision‑making.
• Oversee resource planning for one or more divisions; anticipate issues and opportunities.
• Build relationships with business partners; communicate trends with data and support recommendations.
• Identify initiatives or changes that could impact volume or staffing; assess effects on staffing requirements.
• Generate volume forecasts for inbound contact centers; maintain forecasting models using standard and advanced techniques.
• Monitor staffing drivers (volume, handle time, shrinkage, occupancy) and advise actions to align with plan.

Skills

RTA/WFM experience

Front-end RTA experience

Back-end WFM experience

BPO work experience

Education

College graduate

Tools

PowerBI

Tableau

VBA

Macros

Excel

Job description

TASQ Staffing Solutions in Clark, Pampanga is seeking an MIS Specialist to optimize staffing for business partners. The role requires front-end RTA expertise and a solid WFM background within a BPO environment.

You will develop forecasts, support decision-making with data, and collaborate with partners while using PowerBI, Tableau, VBA, Macros, and Excel. This onsite role offers opportunity to impact staffing strategies directly.