Migration & Process Transition Lead (SSC Manila)

Scan Global Logistics; Manila, Hinoba-an; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Scan Global Logistics is seeking a highly driven Business Process Migration Expert to manage and lead migrations, offshoring initiatives, and service transitions into our Shared Service Center in Manila.

The role requires strong project management, operational process knowledge, and experience working within a Shared Service Center environment, coordinating with global stakeholders to deliver seamless process transfers.

Qualifications

• Bachelor's degree in any field.
• Minimum of 5 years in a Shared Service Center environment.
• Experience managing process migrations, transitions, or offshoring initiatives.

Responsibilities

• Lead migration projects into SSC Manila following the organization’s standard migration framework.
• Coordinate with global stakeholders to deliver seamless process transfers and service transitions.
• Develop transition plans, project documentation, timelines, scopes and requirements.
• Support workforce planning activities related to migration projects with department leaders.
• Plan and coordinate knowledge transfer activities between stakeholders and SSC teams.
• Facilitate workshops and transition meetings for project participants and impacted teams.
• Identify migration risks and issues and drive effective solutions.
• Create, validate, and maintain work instructions with clients and SMEs.
• Monitor migration progress and provide regular project updates to stakeholders.
• Develop SLAs and facilitate sign-off processes.

Skills

Project management

Process improvement

Stakeholder management

MS Office

Education

Bachelor's Degree

Tools

Visio

Microsoft Excel

PowerPoint

Job description

Scan Global Logistics is seeking a highly driven Business Process Migration Expert to manage and lead migrations, offshoring initiatives, and service transitions into our Shared Service Center in Manila.

The role requires strong project management, operational process knowledge, and experience working within a Shared Service Center environment, coordinating with global stakeholders to deliver seamless process transfers.