Global Transition Manager — Process Excellence & Readiness

Bon Secours Mercy Health; Taguig; On-site; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

HMO + life insurance

WFH allowance

Paid vacation & sick leave

SSS/PhilHealth/Pag-IBIG contributions

Flexible working model

Culture events & volunteering

Job summary

Bon Secours Mercy Health Global Business Services – Manila seeks a Transition Manager to lead end-to-end transition activities, knowledge transfer, and go-live readiness for processes migrating into operations.

You will coordinate cutover, ensure audit-ready documentation, and manage post-go-live stabilization while collaborating with U.S. stakeholders and technology teams to drive operational excellence and continuous improvement across time zones.

Qualifications

• 8–10 years of experience in transitions, migrations or shared services operations.
• Knowledge of knowledge transfer models, go-live readiness and stabilization support.
• Knowledge of global business services or captive center operations preferred.

Responsibilities

• Lead knowledge transfer execution including shadowing, reverse shadowing and proficiency validation to ensure teams meet quality and performance standards.
• Review and validate process documentation such as standard operating procedures, process maps and control frameworks to ensure compliance and audit readiness.
• Coordinate cutover and go-live activities including access readiness, deployment alignment and stakeholder coordination.
• Manage post-go-live stabilization through structured hyper-care including issue triage, defect tracking and escalation management.
• Identify, assess and mitigate risks and dependencies using governance tools and RAID frameworks.
• Prepare and present transition status updates, readiness dashboards and executive-level reports to support decision-making.
• Collaborate with global process owners, U.S. stakeholders and technology teams to ensure alignment and adoption.
• Drive continuous improvement by capturing lessons learned and enhancing transition playbooks and standards.

Skills

Program management

Stakeholder management

Risk management

Change management

Governance & reporting

Executive communication

Process improvement

Knowledge transfer

Time-zone coordination

Shadowing & hyper-care

Quality & compliance

Process mining/tools familiarity

Education

Bachelor’s in business/engineering/related field

Master’s preferred

Tools

Celonis

UiPath

PMP

Job description

Bon Secours Mercy Health Global Business Services – Manila seeks a Transition Manager to lead end-to-end transition activities, knowledge transfer, and go-live readiness for processes migrating into operations.

You will coordinate cutover, ensure audit-ready documentation, and manage post-go-live stabilization while collaborating with U.S. stakeholders and technology teams to drive operational excellence and continuous improvement across time zones.