Senior Transition Program Manager - BPO & Process Migration

Quess Philippines Corp.; Pasay; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Quess Philippines Corp. seeks a senior PM/Transitions lead to drive end-to-end process transitions for BPO engagements on onsite projects in the Philippines. You will assess feasibility for re-engineering and offshoring, work with business users and senior leaders, and ensure consistent service delivery across engagements.

The role requires extensive client interaction, strong program management experience, and a track record of migrating processes within BPO environments.

Qualifications

• 10+ years of experience in a BPO environment.
• 3+ years of the BPO experience should be in Transitions.
• Hands‑on experience in migrating processes.
• Program Management experience in small to medium engagements.
• Valid US and/or UK visas are an added advantage.

Responsibilities

• Lead transition of processes with end-to-end accountability.
• Work closely with clients on onsite projects.
• Assess and recommend process re-engineering and offshoring feasibility.
• Interact with business users, senior management, and IT personnel.
• Lead client engagements ensuring consistent service delivery.

Skills

Onsite client engagement

Process re-engineering

Stakeholder management

Transition management

BPO industry knowledge

Education

Graduate or Postgraduate degree

PMP

PgMP

Job description

Quess Philippines Corp. seeks a senior PM/Transitions lead to drive end-to-end process transitions for BPO engagements on onsite projects in the Philippines. You will assess feasibility for re-engineering and offshoring, work with business users and senior leaders, and ensure consistent service delivery across engagements.

The role requires extensive client interaction, strong program management experience, and a track record of migrating processes within BPO environments.