Merchant Relationship & Growth Manager

Metrobank; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Metrobank is seeking a Junior Officer in the Merchant Acquiring division based in Metro Manila. The role focuses on growing portfolio revenue while maintaining service levels and existing client relationships.

Responsibilities include merchant visits, onboarding partner merchants, and coordinating with internal teams to enhance acquiring business, with weekend and holiday availability as needed.

Qualifications

• Bachelor’s degree from a college or university.
• At least 2 years of sales experience in a financial institution or merchant acquiring.
• Experience coordinating with merchants.
• Willing to do field work in Metro Manila.
• Willing to work on weekends and holidays.

Responsibilities

• Support strategic plans to grow revenue, sales, market share and productivity in Merchant Acquiring.
• Onboard strategic merchant partners to grow acquiring business.
• Conduct merchant visits and outbound calls to service merchants.
• Build relationships with key areas within Metrobank Card Corp. and Metrobank Group to grow acquiring.
• Monitor performance of the merchant terminal network with regular reports.
• Implement POS product upgrades from hardware, software and communications perspectives.
• Assist in design, measure, analyze, implement and monitor strategic projects with schedules.
• Identify process/service enhancements and escalate as needed.
• Ensure concerns of key contacts are addressed timely.
• Coordinate with business units to provide feedback to key accounts.
• Perform projects/tasks (e.g., BROC, BCP, Cost Champ, Corp. Correspondents, Line Trainer, e-Champ).

Skills

Sales experience

Merchant coordination

Field work

Weekend availability

Finance industry experience

Education

Bachelor’s degree from a College/ University

Job description

Metrobank is seeking a Junior Officer in the Merchant Acquiring division based in Metro Manila. The role focuses on growing portfolio revenue while maintaining service levels and existing client relationships.

Responsibilities include merchant visits, onboarding partner merchants, and coordinating with internal teams to enhance acquiring business, with weekend and holiday availability as needed.