Field Relationship Manager – Merchant Acquiring Growth

Metrobank; Makati; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Metrobank in Metro Manila is seeking a Relationship Manager in Merchant Acquiring Region I to manage customer relationships and develop new business opportunities. The jobholder focuses on portfolio growth in a competitive environment while maintaining service levels and retaining the existing customer base.

The role involves merchant visits, coordinating with MCC partners, monitoring merchant terminal performance, and implementing POS product upgrades.

Qualifications

• Bachelor0s degree from a College/ University.
• At least 2 years of experience doing sales in a financial institution or merchant acquiring business.
• Experience coordinating with merchants.
• Willing to do field work (area: Metro Manila).
• Willing to work on weekends and holidays.

Responsibilities

• Support strategic plans based on growing revenue, sales, market share productivity across the Merchant Acquiring business.
• Bring on books strategic Merchant partners with a view of growing Acquiring business and increasing MCC footsteps in the industry.
• Conduct Merchant visitations, outbound calls and extending customer service activities with a view of establishing rapport with merchants and resolving issues.
• Build, develop and utilize relationships with key areas within MCC and the Metrobank Group to grow Acquiring business.
• Monitor performance of the merchant terminal network, daily/weekly/monthly reports.
• Implement point-of-sales (POS) product upgrades from a device hardware, software and communications perspective.
• Assist in the design, measure, analyze, implement and monitor strategic projects to ensure that each operational aspect of the project is considered and scheduled for completion within specified timeframes.
• Identify potential process/service enhancement and elevate as necessary
• Ensure all concerns, issues and requests of the key contacts are addressed on a timely and accurate manner
• Coordinate with different business units to provide immediate feedback to key accounts
• Perform projects/responsibilities/special tasks that may be assigned from time to time (e.g. BROC, BCP, Cost Champ, Corp. Correspondents, Line Trainer, e-Champ

Skills

Sales experience

Merchant coordination

Field work

Weekend availability

Education

Bachelor0s degree

Job description

Metrobank in Metro Manila is seeking a Relationship Manager in Merchant Acquiring Region I to manage customer relationships and develop new business opportunities. The jobholder focuses on portfolio growth in a competitive environment while maintaining service levels and retaining the existing customer base.

The role involves merchant visits, coordinating with MCC partners, monitoring merchant terminal performance, and implementing POS product upgrades.