Merchant Relationships Specialist (Field & Growth)

Metrobank; Makati; On-site; PHP 260,000 - 320,000; Full time

Job summary

Metrobank in Makati is seeking a Relationship Associate to monitor, service, and maintain merchant terminals, build relationships, and grow business through lead generation for potential affiliations.

The role involves merchant visits, outbound calls to maintain MCC presence, coordinating with different units, and preparing communications for sales and promotions across Metro Manila and nearby provinces. A business-related degree is preferred, and willingness to travel locally is required.

Qualifications

• Bachelor's degree holder; preferably graduate of business course
• Experience in merchant relationship from a credit card company or any financial institution is an advantage
• Proficient in Microsoft Word, Excel and PowerPoint
• Must be detail-oriented with superior follow through capabilities
• Willing to work overtime on weekdays, weekends, and/or holidays
• Willing to do field work within Metro Manila and provinces

Responsibilities

• Merchant visitations and extending customer service activities and establishing rapport with merchants and resolving issues
• Conducts outbound calls to merchants with a view to maintaining MCC presence and billings on MCC terminals
• Ensures all concerns, issues and/requests of the key contact are addressed on a timely and accurate manner
• Coordinates with different business units to provide immediate feedback to key contacts
• Consolidates reports on key issues/findings relevant to daily merchant visits / call outs and providerecommendations as necessary
• Prepares communication materials for updates and other relevant information on sales and promotional programs
• Monitor end-to-end merchant affiliation process adhering to set turn-around times and lia sing with key parties in MCC to ensure completion
• Perform projects / responsibilities that may be assigned from time to time (eg. BORC BCP, CostChampion, Corp. Correspondents, Line trainer, e-Champ)

Skills

Customer service

Detail-oriented

Communication skills

Overtime readiness

Education

Bachelor's degree in Business

Tools

MS Word

Excel

PowerPoint

Job description

Metrobank in Makati is seeking a Relationship Associate to monitor, service, and maintain merchant terminals, build relationships, and grow business through lead generation for potential affiliations.

The role involves merchant visits, outbound calls to maintain MCC presence, coordinating with different units, and preparing communications for sales and promotions across Metro Manila and nearby provinces. A business-related degree is preferred, and willingness to travel locally is required.