Membership Services Officer (Gaming Marketing)

Winford Manila Resort and Casino; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Winford Manila Resort and Casino is seeking a Membership Coordinator to develop and grow the membership base while delivering exceptional guest service. The role covers counter operations, sign-ups, account maintenance, and benefit administration within a dynamic hospitality environment.

The ideal candidate has hospitality education, 3+ years in customer service, excellent English, and strong MS Office skills.

Qualifications

• Diploma/Degree in Hospitality or related discipline.
• At least three (3) years of experience in customer service or related role.
• Exceptional customer service skills.
• Read, write, speak and understand English; knowledge of Mandarin, Cantonese, Korean or Japanese is a plus.
• Proficient with Microsoft Office (Excel, Word).
• Excellent presentation and communication with members/guests.
• Able to work flexible schedules including nights, weekends and holidays.
• Maintain attendance and abide by company policies.
• Well-groomed, professional appearance.

Responsibilities

• Develop and build a membership base in accordance with company policies while delivering excellent customer service.
• Handle members at the membership counter and process transactions such as sign-ups, account maintenance, and benefits redemption.
• Manage daily operations of Membership Counters.
• Oversee customer service and manage expectations related to Membership.
• Promote Membership programs to acquire new members.
• Provide services to all Members and affiliated partners.
• Assist other departments with Membership-related matters.
• Manage daily opening and closing operational paperwork and reports.

Skills

Customer service

Communication

English proficiency

MS Office

Presentation skills

Flexibility

Education

Hospitality diploma/degree

Tools

Microsoft Office

Job description

Essential Functions

• Develop and build a membership base in accordance with policies and procedures set by the company, while ensuring the delivery of excellent customer service
• Handle customers/members at the membership counter (walk-in visitors/members) and responsible for transactions such as signing up new members, account maintenance, general property questions, administering redemption, complimentary, and access benefits of the membership program to qualified members and other membership related system functions.
• Manage daily Operations of Membership Counters
• Manage Customer Service and expectations in all related matter, especially pertaining Membership.
• Manage intensive promotion of Membership programs to acquire new members.
• Provide adequate services to all Members from the company and affiliated partners.
• Assist other departments pertaining to any Membership related matters to the members.
• Managing daily opening and closing operational paperwork and reports according to the manager’s or establishment’s requirement.

Qualifications

• Diploma/Degree in Hospitality or any related discipline.
• At least three (3) years of experience in customer service, or in the same capacity.
• Must have exceptional customer service skills.
• Read, write, speak and understand English. Knowledge of Mandarin, Cantonese, Korean or Japanese would be an added advantage.
• Fluent in use of Microsoft Office Products (Excel and Word).
• Have excellent presentation skills and the ability to communicate effectively with members/guests.
• Ability to work flexible schedules and long hours, including nights, weekends and holidays.
• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• Have a well-groomed, professional appearance.