Membership Clerk

Landers; Las Piñas; On-site; PHP 201,000 - 290,000; Full time

Job summary

Landers Philippines is seeking a customer-focused membership associate to assist customers with membership registration, renewal, and updating of information. You will provide accurate information about benefits, policies, promotions, and services, and verify applications to ensure all required data is complete and correct.

This role requires excellent communication, interpersonal skills, and a detail-oriented approach.

Qualifications

• Bachelor's degree in any 4-year course.
• Excellent customer service skills.
• Good communication and interpersonal skills.
• Customer-oriented, approachable, and courteous.
• Organized, detail-oriented, and able to handle multiple customer transactions.
• Willing to work on weekends, holidays, and shifting schedules.

Responsibilities

• Assist customers with membership registration, renewal, and updating of membership information.
• Provide accurate information regarding membership benefits, policies, promotions, and services.
• Verify and process membership applications and ensure that all required information is complete and accurate.
• Handle customer inquiries, concerns, and requests in a professional and courteous manner.
• Assist customers with membership-related transactions and ensure a smooth and efficient process.
• Maintain accurate and organized membership records and documents.
• Coordinate with other departments to resolve membership concerns and provide timely assistance to customers.
• Promote membership benefits and encourage customer engagement and retention.
• Ensure compliance with company policies, procedures, and standards for customer service.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Education

Bachelor's degree in any 4-year course

Job description

Assist customers with membership registration, renewal, and updating of membership information. Provide accurate information regarding membership benefits, policies, promotions, and services. Verify and process membership applications and ensure that all required information is complete and accurate.

Key responsibilities

• Assist customers with membership registration, renewal, and updating of membership information
• Provide accurate information regarding membership benefits, policies, promotions, and services
• Verify and process membership applications and ensure that all required information is complete and accurate
• Handle customer inquiries, concerns, and requests in a professional and courteous manner
• Assist customers with membership-related transactions and ensure a smooth and efficient process
• Maintain accurate and organized membership records and documents
• Coordinate with other departments to resolve membership concerns and provide timely assistance to customers
• Promote membership benefits and encourage customer engagement and retention
• Ensure compliance with company policies, procedures, and standards for customer service

About you

• Bachelor's degree in any 4-year course
• Excellent customer service skills
• Good communication and interpersonal skills
• Customer-oriented, approachable, and courteous
• Organized, detail-oriented, and able to handle multiple customer transactions
• Willing to work on weekends, holidays, and shifting schedules