Membership Ambassador

Newport World Resorts; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

Newport World Resorts is seeking a Membership Ambassador to greet guests, assist with new sign-ups and support inquiries related to membership accounts, gaming, food & beverage, shows, and affiliated hotels. The role focuses on handling data entry for new members, AML checks, privacy compliance, and driving membership acquisition through on-site events and promotions.

An ideal candidate has customer service experience, strong interpersonal skills, and basic Excel/Google skills; high school

Qualifications

• Senior High School graduates accepted with 6 months to 1 year hospitality experience.
• Sales background is preferred but not required.
• Experience in hospitality or integrated resorts is a plus but not necessary.
• Excellent customer relations, interpersonal and organizational skills.
• Minimum two years in customer service or similar service industry.

Responsibilities

• Data entry for new member sign-ups with accurate contact information.
• Validate and update records, maintain data integrity for accounts.
• Ensure compliance with privacy standards and company policies.
• Perform AML checks and risk assessments for new members.
• Drive membership acquisition through on-site and event activities.
• Respond to member inquiries and assist with enrollment processes.

Skills

Customer service

Interpersonal skills

Data entry

Communication

Sales background

Organizational skills

Education

Senior High School Graduate

Tools

Lexis Nexis

Risk Rating Tool

Job description

JOB SUMMARY

The Membership Ambassador is an integral entry-level position dedicated to enhancing the customer journey for both potential and existing members. This role encompasses a variety of responsibilities, primarily focused on new member sign-up, assisting inquiries related to various property wide services such as membership accounts, gaming, food and beverage, theater shows and schedules, affiliated hotels, merchant outlets, and more.

The Membership Ambassador is responsible for two key functions: assisting daily transactions related to the NWR membership program and driving membership acquisition. The first role involves handling account data entry, updates, promotions and communicating entitlements to guests at the desk. The second focuses on driving new acquisition and guest conversions through roaming the casino property and participating in external events. This post helps increase Newport World Resorts awareness by substantially increasing the numbers of acquired members.

By effectively engaging with prospective members and guiding them through the enrollment process, the ambassador significantly contributes to raising awareness of Newport World Resorts and expanding its member community. Furthermore, this position embodies the essence of the brand, emphasizing the company’s core values and showcasing the exceptional and exhilarating experiences that Newport World Resorts has to offer. An ideal ambassador will not only be knowledgeable about the amenities and services but also passionate about delivering an unforgettable journey for every guest.

RESPONSIBILITIES

FSG Management:

• Responsible for data entry for new member sign-ups, ensuring accurate and timely input of contact information into the system.
• Validation, updating records, and maintaining data integrity for new and existing accounts (based on FSG access powers).
• Ensure all data entry complies with the company policies and privacy standards.
• Performs the AML required transactions such as checking from Lexis Nexis and Risk Rating Tool upload for newly signed-up members.
• Ensure compliance with the Money Laundering Prevention Program and the Data Privacy Act of 2012.

Membership Acquisition

• To achieve individual performance targets that are measurable and aligned with the organizational goals.
• Executes the Customer process and journey of each promotion to ensure smooth execution at the Membership counters.
• Assists new member sign-up across various channels such as WALK IN, online platform and during events.
• Executes membership acquisition programs and initiatives.
• Executes the programs and action plans for membership acquisition, development, and retention.
• Demonstrates the ability to establish rapport with a diverse range of individuals and exhibits confidence in interactions with customers.
• Able to respond to all membership queries and concerns.
• Enthusiastically supports all promotions, events, programs, and offerings of the company. Regularly checks existing and new information about the company and its affiliates.

Skills Development and Continuous Learning:

• Embodies Newport World Resorts’ Vision, Mission, and Core Values, and continuous process improvement.
• Participates in all mandatory training sessions mandated by the department and the company to support personal and professional development.
• Assist Supervisors and Asst. Managers with various task assignments execute projects efficiently and within deadlines.
• Demonstrate discipline and exhibit appropriate behavior towards colleagues and line leaders, ensuring a fair, consistent, and impartial approach.
• Communicates observations and challenges encountered in operations to enable prompt action and prevent customer complaints.
• Provide excellent customer service and handle customer inquiries, requests, and complaints courteously and professionally.
• Uphold a professional environment by diligently adhering to the company's established rules and regulations, fostering a culture of respect, integrity, and accountability within the workplace.Accountable for maintaining the company’s positive image by adhering to the standard grooming policy and ensuring the proper care of company assets, including equipment, supplies, and membership counters, thereby promoting a professional appearance and a well-organized environment.

QUALIFICATIONS

• Senior High School Graduates are acceptable but must have at least 6 months to 1 year experience in the hospitality industry.
• Preferably with sales background but not required.
• Candidates with experience in hospitality or integrated resorts are a plus but not necessary.

• Must have excellent customer relations service, interpersonal and organizational skills.
• Minimum two years experience in Customer Service, or similar experience in a service industry preferably in the gaming industry.

• Excellent in use of Excel and Google applications (sheets, docs, slide).