Senior Host, Global Marketing

Melco Resorts & Entertainment; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Melco Resorts & Entertainment is seeking a Senior Host in Global Marketing to grow premium mass business by identifying and developing premium players from internal and external networks. You will maintain relationships with your guest database and meet client quotas while delivering premium service during visits to the property.

Responsibilities include acquiring new premium players, supporting marketing events, and managing a player database to ensure confidentiality and ongoing engagement.

Qualifications

• Strong background in Guest Services and/or Premium player fields.
• Ability to manage and maintain a large client database.
• Excellent guest relationship management and sales ability.
• Experience in gaming marketing and event promotion is an advantage.
• Knowledge of Philippine gaming business is an advantage.
• At least one year experience in sales or customer service, preferably in gaming marketing.

Responsibilities

• Identify, develop and/or acquire new business and potential players
• Achieves client quotas, performance targets and business goals as assigned by the Management
• Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
• Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
• Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
• Ability to maintain and manage a database of players according to the Management's expectations
• Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
• Ensures and strictly maintains guest information confidentiality at all times
• To maintain a professional guest relationship to his/her guest by providing premium guest experience
• Performs other assigned task by the Manager, Global Marketing

Skills

Guest services

Premium players

Relationship management

Sales

Communication in English

Multilingual

Education

Bachelor's degree in Business Administration or Marketing

Job description

REQ15024 Senior Host, Global Marketing (Open)

Position Summary

The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the property. To maintain and enhance relationships with his/her own premium players database, achieving client quotas and any other key performance indicators as specified by the Management. The Senior Host, Global Marketing is expected to provide professional service to his/her guests throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance.

Primary Responsibilities

• Identify, develop and/or acquire new business and potential players
• Achieves client quotas, performance targets and business goals as assigned by the Management
• Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
• Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
• Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
• Ability to maintain and manage a database of players according to the Management's expectations
• Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
• Ensures and strictly maintains guest information confidentiality at all times
• To maintain a professional guest relationship to his/her guest by providing premium guest experience
• Performs other assigned task by the Manager, Global Marketing

Qualifications

I. Experience

• Strong background in Guest Services and/or Premium player fields
• Demonstrates the ability to manage and maintain larger database of clients
• Demonstrates high quality of guest relationship management and keen ability to sell
• Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage
• Knowledge in Philippine gaming business is an advantage
• At least one-year experience in sales or customer service field, preferably in gaming marketing is preferred.

II. Education

Tertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred.

III. Skills / Competencies

• Computer literate
• Excellent interpersonal and communication skills in English
• Multilingual and ability to converse in a third language- Chinese/Japanese/Korean
• Able to define problems, collect data, establish facts, and draw valid conclusions

IV. Others

• A team player
• Proven customer service orientation, energetic and enthusiastic
• Pleasant and mature disposition
• Able to work on rotating shifts
• Able to work under pressure and result driven
• To be flexible and accommodating as this may require extra hours out of normal work hours