Membership Concierge & Customer Sales Specialist

iSupport Worldwide; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

iSupport Worldwide in Pasig, Philippines, is seeking a customer service professional with strong sales acumen to handle escalations, billing tasks, and multichannel support. You’ll respond to inquiries via phone, email, chat, and other platforms, aiming for first-contact resolution while upholding high service levels.

The ideal candidate has at least 2 years in customer service, excellent communication, and proficiency in MS Excel. Flexibility to work holidays and weekends is a plus.

Qualifications

• Minimum 2 years of customer service experience.
• Billing and invoice processing experience.
• Excellent written and verbal communication.
• Proficient in MS Excel (Pivot, Conditional Formatting, Charts).
• Flexible with schedule: holidays and weekends when required.

Responsibilities

• Handles escalated customer issues, ensuring swift and effective resolution.
• Answers incoming customer phone calls and chats from multiple accounts.
• Responds to customer inquiries from email, voicemail, fax, and phone, providing excellent customer service.
• Processes new customer orders from email, voicemail, fax, and phone.
• Strives for first call resolution to all client inquiries.
• Provides product information and answers questions regarding existing orders.
• Resolves customer service issues by evaluating customer needs and determining the best course of action.
• Maintains professionalism when interacting with internal departments and customers.

Job description

iSupport Worldwide in Pasig, Philippines, is seeking a customer service professional with strong sales acumen to handle escalations, billing tasks, and multichannel support. You’ll respond to inquiries via phone, email, chat, and other platforms, aiming for first-contact resolution while upholding high service levels.

The ideal candidate has at least 2 years in customer service, excellent communication, and proficiency in MS Excel. Flexibility to work holidays and weekends is a plus.