Customer Experience Specialist — Office-Based

VXI PH; Davao City; On-site; PHP 201,000 - 290,000; Full time

Job summary

VXI Philippines is hiring a Customer Experience Advisor in Davao City. The role focuses on delivering excellent service, handling inquiries, and resolving issues with empathy in a bustling office environment.

You will document interactions, build customer rapport, and collaborate with teammates to improve processes while maintaining a customer-first mindset. Prior experience in customer service is a plus, and strong English skills are essential.

Qualifications

• Excellent verbal and written English communication skills.
• Strong problem-solving abilities and attention to detail.
• Positive attitude and willingness to learn.
• Previous customer service experience is an advantage.
• Ability to work well in a fast-paced office environment.
• Proficient computer skills.

Responsibilities

• Handle customer inquiries and provide timely solutions.
• Resolve issues with empathy and professionalism.
• Document interactions accurately in the system.
• Build rapport with customers to foster loyalty.
• Collaborate with team members for continuous improvement.
• Share customer feedback to enhance processes.

Skills

English communication

Problem-solving

Attention to detail

Positive attitude

Willingness to learn

Computer proficiency

Job description

VXI Philippines is hiring a Customer Experience Advisor in Davao City. The role focuses on delivering excellent service, handling inquiries, and resolving issues with empathy in a bustling office environment.

You will document interactions, build customer rapport, and collaborate with teammates to improve processes while maintaining a customer-first mindset. Prior experience in customer service is a plus, and strong English skills are essential.