Customer Experience Specialist

VXI Global Holdings B.V. (Philippines); Santa Clara; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service representative in Bulacan to respond to inquiries across phone, email, chat, and social media. You will ensure exceptional service during every interaction and adhere to company guidelines.

Role requires addressing customer concerns, documenting interactions, and escalating issues per standard operating procedures while maintaining strong attendance. A fast-paced, enthusiastic team awaits a dedicated professional.

Responsibilities

• Respond to customer inquiries via telephone, email, chat, social media and other mediums.
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service representative in Bulacan to respond to inquiries across phone, email, chat, and social media. You will ensure exceptional service during every interaction and adhere to company guidelines.

Role requires addressing customer concerns, documenting interactions, and escalating issues per standard operating procedures while maintaining strong attendance. A fast-paced, enthusiastic team awaits a dedicated professional.