Customer Experience Specialist - Service & Solutions

VXI Global Holdings B.V. (Philippines); Philippines; On-site; PHP 260,000 - 360,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Customer Service Representative to respond to customer inquiries via phone, email or chat and provide exceptional service during each interaction.

You will address concerns, document interactions, adhere to standard operating procedures, escalate issues when needed, and maintain punctual attendance while upholding the company’s integrity and professionalism.

Responsibilities

• Respond to customer inquiries via phone, email or chat.
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Holdings B.V. (Philippines) is seeking a Customer Service Representative to respond to customer inquiries via phone, email or chat and provide exceptional service during each interaction.

You will address concerns, document interactions, adhere to standard operating procedures, escalate issues when needed, and maintain punctual attendance while upholding the company’s integrity and professionalism.