Member Experience & Engagement Advocate

Optum, a UnitedHealth Group Company

Quezon City

On-site

PHP 279,000 - 402,000

Full time

4 days ago

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Job summary

Optum Philippines is seeking a Customer Service associate to address inquiries on benefits, eligibility, and claims. You will educate members on consumer-driven health care topics, help choose benefit plans, and support scheduling or connecting them with internal specialists.

This role requires on-site work at UP Ayala Technohub, QC, and shifting schedules. Join a Fortune 4 enterprise focused on caring, connecting, and growing together, delivering real-time resolutions and meaningful impact for

Qualifications

Graduate of any course, with or without International BPO voice experience
College undergraduate with at least 6 months of International BPO voice experience
High school graduate with at least 24 months of International BPO voice experience
Good communication skills
Ability to multi-task
Willingness to work onsite in UP Ayala Technohub, QC
Willingness to work on shifting schedules

Responsibilities

Address customer inquiries on benefits, eligibility, and claims.
Educate members on consumer health care options and help choose plans.
Assist with appointment scheduling or connect to internal specialists.
Provide real-time resolutions and follow-up promptly.
Ensure members, families, facilities, and health professionals receive quality care.