Health Care Customer Advocate — Guidance & Scheduling

Optum, a UnitedHealth Group Company; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Job summary

Optum, a UnitedHealth Group Company, is seeking a Customer Service professional to address inquiries about benefits, eligibility, and claims while educating members on health care topics. The role involves scheduling appointments and connecting customers with internal specialists when needed, delivering timely resolutions within shifting daytime schedules.

Onsite work is required at UP Ayala Technohub, QC, and the ideal candidate has strong communication, multitasking skills, and the ability to

Qualifications

• Graduate of any course, with or without International BPO voice experience.
• College undergraduate with at least 6 months of International BPO voice experience.
• High school graduate with at least 24 months of International BPO voice experience.
• Good communication skills.
• Ability to multi-task.
• Willingness to work onsite in UP Ayala Technohub, QC.
• Willingness to work on shifting schedules.

Responsibilities

• Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help them manage their health and well-being.
• Assist in selecting the best benefit plan options and choosing quality care providers.
• Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Provide real-time resolutions or follow up comprehensively and promptly with members.

Skills

Communication skills

Multitasking

Onsite work requirement

Shifting schedules

Education

High school diploma

College undergraduate

Any course

Job description

Optum, a UnitedHealth Group Company, is seeking a Customer Service professional to address inquiries about benefits, eligibility, and claims while educating members on health care topics. The role involves scheduling appointments and connecting customers with internal specialists when needed, delivering timely resolutions within shifting daytime schedules.

Onsite work is required at UP Ayala Technohub, QC, and the ideal candidate has strong communication, multitasking skills, and the ability to