Member Experience & Engagement Advocate – Onsite QC

Optum, a UnitedHealth Group Company; Quezon City; On-site; PHP 290,000 - 469,000; Full time

Job summary

Optum, a UnitedHealth Group company, is seeking a customer service specialist to address inquiries about benefits, eligibility, and claims. You will guide members on health-care options and help schedule appointments or connect with specialists.

In this role you will provide timely resolutions and contribute to a trusted care experience for members, families, and health professionals while adapting to shifting schedules at UP Ayala Technohub, QC.

Qualifications

• Graduate of any course; International BPO voice experience preferred.
• College undergraduate with at least 6 months of International BPO voice experience.
• High school graduate with at least 24 months of International BPO voice experience.
• Good communication skills.
• Ability to multi-task.
• Willingness to work onsite in UP Ayala Technohub, QC.
• Willingness to work on shifting schedules.

Responsibilities

• Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help them manage their health and well-being; assist in selecting plans.
• Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists.
• Provide real-time resolutions or follow up comprehensively and promptly with members.
• Contribute to the overall care experience to ensure confidence among members, families, facilities, and health professionals.

Skills

Customer service

Communication skills

Multi-tasking

Shift work

Onsite work

Education

Any course degree

College undergraduate with BPO exp

High school with BPO exp

Job description

Optum, a UnitedHealth Group company, is seeking a customer service specialist to address inquiries about benefits, eligibility, and claims. You will guide members on health-care options and help schedule appointments or connect with specialists.

In this role you will provide timely resolutions and contribute to a trusted care experience for members, families, and health professionals while adapting to shifting schedules at UP Ayala Technohub, QC.