Member Experience & Support Advocate

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Optum, a UnitedHealth Group company, is hiring in Cebu IT Park for a customer service role. You will address inquiries on benefits, eligibility, and claims, educate on health care topics, and help schedule appointments or connect members to specialists.

The role emphasizes timely resolutions and impact on member confidence in care. Qualification focuses on education levels with no experience required for entry, strong communication, and multitasking abilities.

Qualifications

• Senior high school graduate with no experience required.
• College undergraduate with no experience required.
• Junior high/high school graduate (old curriculum) with at least 12 months voice experience.
• Strong communication skills essential.
• Ability to multitask and manage multiple inquiries.

Responsibilities

• Address customer inquiries and issues by identifying needs (benefits, eligibility, claims).
• Educate customers on consumer-driven health care topics and help select plans.
• Assist in appointment scheduling or connect with internal specialists when needed.
• Provide real-time resolutions or follow-up with members promptly.
• Contribute to a positive member experience and trust in care quality.

Skills

Good communication

Multitasking

Willingness to work shifting schedules

Education

Senior high school graduate

College undergraduate

Junior high/high school (old curriculum)

Job description

Optum, a UnitedHealth Group company, is hiring in Cebu IT Park for a customer service role. You will address inquiries on benefits, eligibility, and claims, educate on health care topics, and help schedule appointments or connect members to specialists.

The role emphasizes timely resolutions and impact on member confidence in care. Qualification focuses on education levels with no experience required for entry, strong communication, and multitasking abilities.