Member Experience & Engagement Specialist (Onsite Cebu)

Optum, a UnitedHealth Group Company; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Optum in the Philippines is hiring customer service representatives to address member inquiries on benefits, eligibility, and claims. You will educate members on health care topics, assist with scheduling, and connect them with internal specialists as needed.

The role emphasizes real-time resolutions, strong communication, and the ability to multitask in a fast-paced environment onsite at Cebu IT Park with shifting schedules.

Qualifications

• Senior high school graduate — no experience required.
• College undergraduate — no experience required.
• Junior high school / high school graduate (old curriculum) — at least 12 months voice experience.
• Good communication skills.
• Ability to multi-task.

Responsibilities

• Address customer inquiries and issues by identifying needs (benefits, eligibility, claims).
• Educate customers on consumer-driven health care topics and help select benefit plans.
• Assist in appointment scheduling or connect customers with internal specialists.
• Provide real-time resolutions or follow up comprehensively and promptly.
• Help ensure members, families, facilities, and health professionals have confidence in care.

Skills

Good communication skills

Multi-tasking

Willingness to work onsite

Shift work

Education

Senior high school graduate

College undergraduate

Junior high/old curriculum graduate

Job description

Optum in the Philippines is hiring customer service representatives to address member inquiries on benefits, eligibility, and claims. You will educate members on health care topics, assist with scheduling, and connect them with internal specialists as needed.

The role emphasizes real-time resolutions, strong communication, and the ability to multitask in a fast-paced environment onsite at Cebu IT Park with shifting schedules.