Healthcare Support Specialist — Benefits & Care Coordination

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Medical Plan

Retirement Plan

Dental & Optical Reimbursements

Life Insurance

Paid Time-Off

Job summary

Optum, a UnitedHealth Group Company, is seeking a customer service specialist in the Philippines to respond to inquiries about benefits, eligibility, and claims. You will guide members on plan options and help schedule appointments with providers, ensuring real-time resolutions and timely follow-up.

The role emphasizes clear communication, multi-tasking across benefits topics, and coordination with internal teams to support members and health professionals.

Qualifications

• Fresh graduate or HS/SHS with 24 months BPO experience required.
• Excellent communication skills and ability to multitask.

Responsibilities

• Respond to customer service inquiries and issues by identifying the topic and type of assistance needed.
• Guide customers on benefits, eligibility and claims.
• Intervene with care providers to assist with appointments or connections to specialists.
• Provide real-time resolutions or timely follow-up to members.

Skills

Good communication skills

Multi-tasking

Willing to work shifts

Education

Fresh College Graduate pref. Medical Allied

HS/SHS graduate with at least 24 months BPO experience

Job description

Optum, a UnitedHealth Group Company, is seeking a customer service specialist in the Philippines to respond to inquiries about benefits, eligibility, and claims. You will guide members on plan options and help schedule appointments with providers, ensuring real-time resolutions and timely follow-up.

The role emphasizes clear communication, multi-tasking across benefits topics, and coordination with internal teams to support members and health professionals.