Medical Virtual Assistant (full onsite)

eData Services US, L.L.C.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Regularization and quarterly appraisal

Overtime pay above standard rate

Meal allowance

Transportation allowance

Life and accident insurance

Medicine allowance

Job summary

eData Services US, L.L.C. is hiring a Medical Virtual Assistant/Medical Virtual Scribe/Medical Record Reviewer to work onsite in the Philippines.

The role involves supporting US healthcare providers with scheduling, insurance verification, billing tasks, and patient communications, with paid training provided. The candidate should have a medical allied background, strong English proficiency, and be willing to work US hours.

Qualifications

• Must be fluent in English and able to communicate with US healthcare providers.
• Computer literacy and ability to navigate EHR/EMR systems.
• Willing to work night shifts to align with US business hours.

Responsibilities

• Pre-exam verification of insurance eligibility, benefits and coverage.
• Submitting claims, responding to claim denials, and resolving EOB issues.
• Identifying and resolving common billing issues.
• Managing patient communications, scheduling, and transferring calls to staff.
• Processing mail by posting to the EHR and ensuring follow-up.

Skills

English proficiency

Computer literacy

Willing to work US hours

Call center experience (preferred)

Education

Graduate of Medical Allied courses

Job description

Medical Virtual Assistant / Medical Virtual Scribe/ Medical Record Reviewer - (full onsite)

Sharpen your knowledge and skills on US medical practices by working directly with US healthcare providers. No experience needed, no age limit, we provide paid training.

The Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

• Pre-exam verification of insurance eligibility, benefits and coverage
• Submitting claims, responding to claim denials, and resolving EOB issues
• Identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

Minimum Qualifications:

• Graduate of Medical Allied courses such as Nursing, Physical Therapy, Radiologic Technology, Nutrition and Dietetics, Pharmacy, etc.
• Proficiency in English
• Computer savvy
• Willing to work US hours
• Preferably with previous call center experience
• Willing to work in the office (Intellectual Property Center Building, McKinley Hill, Taguig)

Benefits and Perks:

• Regularization and quarterly performance appraisal and opportunity for performance based incentive
• Above industry overtime pay (130% per hour instead of 125%)
• Above industry holiday pay
• Daily meal allowance
• Daily transportation allowance
• Earn up to 25 leave credits per year
• Life and accident insurance
• Medicine allowance of P 1,000.00
• With rice, clothing, laundry allowances per month (de minimis benefit)
• Opportunities for career advancement
• Additional bonus of P 3,000.00 upon completing the training
• Additional bonus of P 3,000.00 upon regularization