Virtual Assistant - Onsite

eData Services Phils Inc.; Taguig; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health Insurance

Performance Bonus

Job summary

eData Services Phils Inc. in Taguig seeks a Virtual Assistant to deliver contracted services, including scheduling, insurance verification, and claims support. On-site role requiring US hours and basic computer skills.

Responsibilities cover pre-exam verification, authorization, claims processing, and handling inquiries via phone and mail, with a focus on accuracy, timelines, and teamwork.

Qualifications

• Graduate of a 4-year course.
• Experience in a customer service field in the BPO industry.
• Has basic computer knowledge.
• Willing to work US hours (graveyard shift).
• Analytical, organized, and systematic.
• Process oriented and adheres to strict timelines.
• Able to work with very minimal supervision.
• Must be a good team player.
• Willing to work on-site (Upper McKinley, Taguig).

Responsibilities

• Pre-exam verification of insurance eligibility, benefits and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• Identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

Skills

Customer service (BPO)

Basic computer skills

US hours / graveyard shift

Analytical mindset

Process oriented

Independent worker

Team player

Education

Bachelor's degree (4-year)

Job description

On-site - Taguig No Exp Required Bachelor Full-time

Job Description

The Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

• Pre-exam verification of insurance eligibility, benefits and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

What we are looking for:

• Graduate of any 4 year course
• Experience in a customer service field in the BPO industry
• Has basic computer knowledge
• Willing to work US hours-graveyard shift
• Analytical, organized, and systematic
• Process oriented and follow strict timelines
• Able to work with very minimal supervision
• Must be a good team player
• Must be willing to work on-site (Upper McKinley, Taguig)

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance