Medical VA - QA

ClientLink, Inc.; Quezon City; Hybrid; PHP 469,000 - 759,000; Full time

Benefits offered by this job

Competitive Salary

HMO

SSS, PhilHealth & Pag-IBIG

Vacation & Sick Leave

Paid holidays

Job summary

ClientLink, Inc. seeks a detail-oriented Medical VA-QA to monitor and improve the quality of administrative and clinical support tasks by Medical VAs. You will conduct audits, review records, and ensure accuracy across documentation, data entry, and communications in a healthcare setting.

The role requires a Nursing degree with RN licensure, hospital/clinic experience, and strong HIPAA knowledge. Hybrid work arrangement in Eastwood, Libis is available, with benefits including HMO and paid leave.

Qualifications

• Bachelor's Degree in Nursing and RN licensure.
• Hospital or clinic experience required.
• Effective communication with patients and health professionals.
• Strong attention to detail and ability to work under pressure.
• Knowledge of medical terminology, coding, and HIPAA regulations.
• Hybrid setup; willing to be assigned in Eastwood, Libis.

Responsibilities

• Conduct quality audits of Medical VA work and tasks.
• Review medical documentation, data entry, and admin work for accuracy.
• Ensure compliance with SOPs, workflows, and company policies.
• Monitor HIPAA compliance and patient privacy.
• Provide timely, constructive feedback and develop action plans.
• Maintain QA records and follow-up audit results.
• Assist with onboarding new Medical VAs on quality standards.

Skills

Effective communication

Attention to detail

Ability to work under pressure

HIPAA compliance knowledge

Medical terminology knowledge

Data entry accuracy

Education

Bachelor's Degree in Nursing

Registered Nurse (RN) licensure

Tools

EMR/EHR systems

Job description

We are seeking a detail-oriented and experienced Medical Virtual Assistant – QA to support our healthcare operations by monitoring, reviewing, and improving the quality and accuracy of administrative and clinical support tasks performed by Medical Virtual Assistants.

The Medical VA-QA will conduct regular quality audits, identify errors or compliance concerns, provide constructive feedback, and work closely with the team to ensure that documentation, communication, data entry, and other assigned tasks meet company and healthcare industry standards.

Key Responsibilities

• Conduct regular quality audits and reviews of Medical VA work and assigned tasks.
• Review medical documentation, records, data entry, and administrative work for accuracy, completeness, and consistency.
• Ensure Medical VAs follow established workflows, standard operating procedures (SOPs), and company policies.
• Monitor compliance with HIPAA and other applicable healthcare privacy and confidentiality requirements.
• Evaluate the quality of patient-related communication, including phone calls, emails, messages, and other correspondence when applicable.
• Identify errors, inconsistencies, missing information, and areas for improvement.
• Document QA findings and maintain accurate quality audit records.
• Provide timely, constructive, and professional feedback to Medical VAs.
• Work with team leads and management to develop corrective action and improvement plans when necessary.
• Track recurring errors and identify trends or patterns that may require additional training.
• Assist in developing and updating QA checklists, audit tools, workflows, and training materials.
• Participate in calibration sessions to ensure consistent application of quality standards.
• Conduct follow-up audits to determine whether identified issues have been corrected.
• Escalate significant quality, compliance, or patient-safety concerns to the appropriate supervisor or manager.
• Assist with onboarding and training new Medical VAs regarding quality standards and workflows.
• Maintain confidentiality of patient and company information at all times.
• Perform other quality assurance and administrative duties as assigned.

Quality Areas to Monitor

The Medical VA-QA may be responsible for evaluating:

• Accuracy of patient information and data entry
• Completeness and accuracy of documentation
• Proper handling of medical records
• Appointment scheduling and coordination
• Insurance and authorization-related documentation
• Referral and order processing
• Communication with patients, providers, and healthcare staff
• Compliance with established workflows and SOPs
• Timeliness of task completion
• Proper use of EMR/EHR and other healthcare systems
• HIPAA and confidentiality compliance
• Professionalism and communication standards

QUALIFICATIONS:

• Bachelor's Degree in Nursing (must be a Registered Nurse)
• Experience working in a hospital or clinic
• Ability to communicate effectively with patients and other health professionals
• Ability to manage supplies and oversee administrative tasks
• Ability to work under pressure and pay close attention to detail
• A working knowledge of medical terminology, medical coding, and HIPAA regulations
• Hybrid set-up; willing to be assigned in Eastwood, Libis

CORE BENEFITS:

• Competitive Salary
• HMO
• SSS, PhilHealth & Pag-ibig
• Vacation & Sick Leave
• Paid holidays