Experienced Virtual Medical Assistant (Associate)

Xillium PH; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Paid training

Night differential

HMO after training

Paid time off

Job summary

Xillium Professional Services, a Philippines-based provider of virtual medical assistant services for US healthcare providers, seeks a remote VA to support clinics and healthcare professionals. You will manage scheduling, handle refills, perform insurance verification, and maintain patient records from home.

The role requires nursing/allied health education, HIPAA experience, and English proficiency, with night shifts and stable home office setup.

Qualifications

• BS Nursing or allied health graduate (registered or underboard).
• Experience in a BPO healthcare account or clinical/hospital setting.
• Experience with US healthcare insurance verification.
• HIPAA/PHI handling experience or training.
• Professional fluency in English (written and verbal).
• Able to work a fixed night shift.
• Work-from-home setup with laptop/PC, reliable internet, and headset.

Responsibilities

• Managing patient scheduling for appointments, surgeries, and procedures.
• Handling prescription refills and coordinating medications.
• Performing insurance verification and supporting medical billing processes.
• Maintaining and updating patient medical records.
• Supporting telehealth consultations and virtual care coordination.
• Facilitating communication between patients, families, and medical staff.
• Providing general administrative and operational support to assigned clinics or providers.

Skills

US healthcare insurance verification

HIPAA/PHI handling

English fluency

Night shift capability

BPO healthcare experience

Remote work setup

Education

BS Nursing or allied health

Tools

Epic EMR

eClinicalWorks

Athenahealth

Job description

Xillium Professional Services is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key responsibilities include:

• Managing patient scheduling for appointments, surgeries, and procedures
• Handling prescription refills and coordinating medications
• Performing insurance verification and supporting medical billing processes
• Maintaining and updating patient medical records
• Supporting telehealth consultations and virtual care coordination
• Facilitating communication between patients, families, and medical staff
• Providing general administrative and operational support to assigned clinics or providers

Requirements

Required Qualifications:

• BS Nursing or allied health graduate (registered or underboard)
• Background working in a BPO healthcare account or clinical/hospital setting
• US healthcare insurance verification experience
• Prior HIPAA/PHI handling experience or HIPAA training
• Professional fluency in English (written and verbal)
• Able to work a fixed night shift
• Work-from-home setup with a laptop/PC, reliable internet connection, and headset

Preferred Qualifications:

• Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
• Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
• Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

Benefits

• Competitive Pay
  • Paid training
  • Annual salary increase
  • 10% night differential & holiday pay
  • Attendance bonus
  • Career advancement & incentives
• Health & Protection
  • Free HMO after training
  • 1 free dependent (Year 1)
  • Up to 2 dependents (under 5 years tenure)
  • HMO upgrade at Year 5
  • SSS, PAG-IBIG, PhilHealth
• Paid Time Off
  • Service Incentive Leave (prorated)
  • Sick & Vacation Leave
  • Bereavement, Maternity/Paternity
  • Solo Parent & Gynecologic Leave
  • Tiered leave credits
  • Convertible leave credits
• Financial & Long-Term Benefits
  • 13th month pay (June & December release)
  • No-interest cash advance (after 1 year, subject to conditions)
  • FWD retirement fund (Year 4 eligible, Year 7 fully covered)
  • Year-end performance incentive
  • Milestone recognition packages
• Work Environment
  • Company equipment + IT support
  • Work-life balance
  • Performance appraisal
  • Continuous learning
  • Inclusive, values-driven leadership