Virtual Assistant (Office-Based)

eData Services Philippines Inc.; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

eData Services Philippines Inc. is hiring a Medical Virtual Assistant to support healthcare clients with scheduling, insurance verification, and claims processing.

The role involves handling patient inquiries by phone, maintaining schedules, and ensuring accurate data in the EHR. The ideal candidate has a 4-year degree, customer service experience in BPO, strong communication skills, and the ability to work US graveyard hours with minimal supervision.

Qualifications

• Graduate of any 4 year Course.
• Experience in a customer service field in the BPO industry.
• Has basic computer knowledge.
• Willing to work US hours-graveyard shift.
• Excellent communication skills.
• Analytical, organized, and systematic.
• Process oriented and follow strict timelines.
• Able to work with very minimal supervision.
• Must be a good team player.
• Must be willing to work on-site at Upper McKinley, Taguig.

Responsibilities

• Scheduling and calendar management.
• Verification of insurance coverage and benefits.
• Securing treatment authorization.
• Submitting claims, responding to denials, and resolving EOB issues.
• Handling patient inquiries and scheduling via phone.
• Processing mail by posting to the EHR and following up.

Skills

Communication skills

Analytical thinking

Organization

Process orientation

Independent work

Team player

Basic computer knowledge

Education

4-year degree

Job description

Job description:

The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

• Pre-exam verification of insurance eligibility, benefits and coverage

• Securing treatment authorization

• Submitting claims, responding to claim denials, and resolving EOB issues

• identifying and finding solutions for common billing issues

• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff

• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

What we are looking for:

• Graduate of any 4 year Course

• Experience in a customer service field in the BPO industry

• Has basic computer knowledge

• Willing to work US hours-graveyard shift

• Excellent communication skills

• Analytical, organized, and systematic

• Process oriented and follow strict timelines

• Able to work with very minimal supervision

• Must be a good team player

• Must be willing to work on-site at Upper McKinley, Taguig