Experienced Virtual Medical Assistant (Associate)

Xillium PH; Iloilo City; On-site; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Paid training

Night differential

Attendance bonus

Career advancement

Health coverage

Free dependent

Leave benefits

Job summary

Xillium Professional Services in Iloilo City is expanding its remote healthcare support team to serve US providers. You’ll manage patient scheduling, coordinate telehealth, process insurance verifications, and keep medical records up to date to ensure seamless patient care.

We seek BS Nursing or allied health grads with HIPAA training, professional English fluency, and the discipline to work a fixed night shift from a home office with a laptop, reliable internet, and headset.

Qualifications

• BS Nursing or allied health graduate (registered or underboard).
• Background in a BPO healthcare account or clinical setting.
• US healthcare insurance verification experience.
• HIPAA/PHI handling experience or training.
• Fluent in English (written and verbal).
• Able to work a fixed night shift.
• Remote work setup with laptop/PC, reliable internet, and headset.

Responsibilities

• Manage patient scheduling for appointments, surgeries, and procedures.
• Handle prescription refills and coordinate medications.
• Perform insurance verification and support medical billing processes.
• Maintain and update patient medical records.
• Support telehealth consultations and virtual care coordination.
• Facilitate communication between patients, families, and medical staff.
• Provide general administrative and operational support to assigned clinics or providers.

Skills

Professional English fluency

Night shift ready

Home office setup

Education

BS Nursing or allied health

Tools

EMR/EHR knowledge

HIPAA training

Job description

Xillium Professional Services is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key responsibilities include:

• Managing patient scheduling for appointments, surgeries, and procedures
• Handling prescription refills and coordinating medications
• Performing insurance verification and supporting medical billing processes
• Maintaining and updating patient medical records
• Supporting telehealth consultations and virtual care coordination
• Facilitating communication between patients, families, and medical staff
• Providing general administrative and operational support to assigned clinics or providers

Requirements

Required Qualifications:

• BS Nursing or allied health graduate (registered or underboard)
• Background working in a BPO healthcare account or clinical/hospital setting
• US healthcare insurance verification experience
• Prior HIPAA/PHI handling experience or HIPAA training
• Professional fluency in English (written and verbal)
• Able to work a fixed night shift
• Work-from-home setup with a laptop/PC, reliable internet connection, and headset

Preferred Qualifications:

• Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)
• Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth
• Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

Benefits

• Competitive Pay
  • Paid training
  • Annual salary increase
  • 10% night differential & holiday pay
  • Attendance bonus
  • Career advancement & incentives
• Health & Protection
  • Free HMO after training
  • 1 free dependent (Year 1)
  • Up to 2 dependents (under 5 years tenure)
  • HMO upgrade at Year 5
  • SSS, PAG-IBIG, PhilHealth
• Paid Time Off
  • Service Incentive Leave (prorated)
  • Sick & Vacation Leave
  • Bereavement, Maternity/Paternity
  • Solo Parent & Gynecologic Leave
  • Tiered leave credits
  • Convertible leave credits
• Financial & Long-Term Benefits
  • 13th month pay (June & December release)
  • No-interest cash advance (after 1 year, subject to conditions)
  • FWD retirement fund (Year 4 eligible, Year 7 fully covered)
  • Year-end performance incentive
  • Milestone recognition packages
• Work Environment
  • Company equipment + IT support
  • Work-life balance
  • Performance appraisal
  • Continuous learning
  • Inclusive, values-driven leadership