Medical Scheduling Assistant

VA Masters; Samal; On-site; PHP 279,000 - 424,000; Full time

Job summary

VA Masters is seeking a highly organized Medical Administrative Assistant to manage the front-office and patient coordination for our practice. You will handle scheduling and communications with patients and insurers.

You will verify insurance eligibility and benefits, maintain accurate records, and support daily operations while protecting patient confidentiality. The ideal candidate communicates clearly in English, pays attention to detail, works well solo, and can manage high-volume calls and

Qualifications

• Proven record in patient scheduling, appointment coordination, or medical front-office administration.
• Hands-on time with insurance eligibility and benefits verification.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English with a clear, professional phone manner.
• Strong grasp of patient confidentiality and careful handling of sensitive information.

Responsibilities

• Book, rebook, and coordinate patient appointments across the calendar.
• Send confirmations and reminders, and chase unconfirmed or missed appointments.
• Verify insurance eligibility and record coverage details accurately.
• Keep patient records updated so files are complete and current.
• Field inbound calls, emails, and messages, replying promptly and professionally.
• Carry out outbound outreach for confirmations and information requests.
• Handle recall lists and reach out to patients due for return visits.
• Track incomplete documentation and pending verifications.
• Provide general administrative support to keep workflows running smoothly.
• Escalate clinical questions to the appropriate team member.

Skills

Patient scheduling

Insurance verification

EMR/EHR proficiency

Professional English

Confidentiality

Data accuracy

Outbound calling

Independence

Clear communication

Job description

Job Summary

We're excited to bring aboard a highly organized and dependable Medical Administrative Assistant to look after the front-office and patient coordination side of our practice. The post takes in patient scheduling, insurance eligibility and benefits verification, records upkeep, and daily communication with patients. The right person is meticulous with details, at ease handling sensitive patient information, and confident speaking with patients and insurance representatives in clear, professional English.

Key Responsibilities

• Book, rebook, and coordinate patient appointments across the practice calendar
• Send appointment confirmations and reminders, and chase unconfirmed or missed appointments
• Verify insurance eligibility and benefits ahead of patient visits and record coverage details accurately
• Keep patient records and documentation updated so files stay complete, accurate, and current
• Field inbound patient calls, emails, and messages, replying promptly and professionally
• Carry out outbound patient outreach for confirmations, follow-ups, and information requests
• Look after recall lists and reach out proactively to patients due for return visits or follow-up care
• Track and chase incomplete documentation, missing information, and pending verifications
• Give general administrative and operational support so daily practice workflows keep running smoothly
• Pass clinical questions and unusual cases to the appropriate team member rather than settling them solo

Mandatory Skills

• Proven record in patient scheduling, appointment coordination, or medical front-office administration
• Hands-on time with insurance eligibility and benefits verification
• Proficiency with electronic medical or health record systems (EMR/EHR) and practice management software
• Excellent spoken and written English with a clear, professional, patient-facing phone manner
• Strong grasp of patient confidentiality and careful handling of sensitive information
• High level of accuracy across data entry and documentation
• At ease making a high volume of outbound calls and follow-ups
• Dependable, precise, and able to work solo
• Strong communication and follow-through skills

Preferred Skills

• Familiarity with HIPAA requirements and compliant handling of patient data
• Working knowledge of medical terminology and common insurance and billing terms
• Time spent with prior authorizations or claims follow-up
• Prior record backing a US-based healthcare, dental, or specialty practice
• Record looking after recall or patient reactivation campaigns
• Capacity to keep several priorities going at once in a fast-moving setting

Why Join Us

This is a stable, long-term chance to become a trusted part of a practice where your organization and attention to detail lift the patient experience directly. You'll hold real ownership over the scheduling and verification workflow, with room to widen your responsibilities over time. We prize reliability, clear communication, and people who take pride in getting the details right.