Administrative VA (Healthcare)

Tavor Perry; Kidapawan; On-site; PHP 150,000 - 280,000; Full time

Job summary

Tavor Perry seeks a meticulous Medical Administrative Assistant to manage front-office operations, patient scheduling, and coordination for our practice in the Philippines. You will verify insurance benefits, maintain records, and handle inquiries with clear, professional English.

This role emphasizes data accuracy, confidentiality, and reliable execution of daily workflows. Ideal candidates will demonstrate experience in medical front-office administration, proficiency with EMR/EHR, and strong

Qualifications

• Experience in patient scheduling or medical front-office administration.
• Experience with insurance eligibility and benefits verification.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English with a clear, professional manner.
• Strong data entry accuracy and patient confidentiality.
• Ability to handle high volume outbound calls and follow-ups.
• Dependable, precise, and self-directed at work.
• Strong communication and follow-through skills.

Responsibilities

• Set, rebook, and coordinate patient appointments across the practice calendar
• Send appointment confirmations and reminders, and chase unconfirmed or missed appointments
• Verify insurance eligibility and benefits ahead of patient visits and record coverage details accurately
• Hold patient records and documentation updated so files stay complete, accurate, and current
• Field inbound patient calls, emails, and messages, replying promptly and professionally
• Carry out outbound patient outreach for confirmations, follow-ups, and information requests
• Run recall lists and reach out proactively to patients due for return visits or follow-up care
• Track and chase incomplete documentation, missing information, and pending verifications
• Give general administrative and operational support so daily practice workflows keep running smoothly
• Pass clinical questions and unusual cases to the appropriate team member rather than settling them yourself

Skills

Patient scheduling

Appointment coordination

Insurance verification

English communication

Data entry accuracy

Outbound calls

Attention to detail

Confidentiality/compliance

Team communication

Tools

EMR/EHR systems

Practice management software

Job description

Job Summary:

We're pleased to be welcoming a highly organized and dependable Medical Administrative Assistant to run the front-office and patient coordination side of our practice. The post takes in patient scheduling, insurance eligibility and benefits verification, records upkeep, and daily communication with patients. The right person is meticulous with details, at home handling sensitive patient information, and confident speaking with patients and insurance representatives in clear, professional English.

Key Responsibilities:

• Set, rebook, and coordinate patient appointments across the practice calendar

• Send appointment confirmations and reminders, and chase unconfirmed or missed appointments

• Verify insurance eligibility and benefits ahead of patient visits and record coverage details accurately

• Hold patient records and documentation updated so files stay complete, accurate, and current

• Field inbound patient calls, emails, and messages, replying promptly and professionally

• Carry out outbound patient outreach for confirmations, follow-ups, and information requests

• Run recall lists and reach out proactively to patients due for return visits or follow-up care

• Track and chase incomplete documentation, missing information, and pending verifications

• Give general administrative and operational support so daily practice workflows keep running smoothly

• Pass clinical questions and unusual cases to the appropriate team member rather than settling them yourself

Mandatory Skills:

• Proven grounding in patient scheduling, appointment coordination, or medical front-office administration

• Hands-on time with insurance eligibility and benefits verification

• Proficiency with electronic medical or health record systems ("EMR/EHR") and practice management software

• Excellent spoken and written English with a clear, professional, patient-facing phone manner

• Strong grasp of patient confidentiality and careful handling of sensitive information

• High level of accuracy across data entry and documentation

• At home making a high volume of outbound calls and follow-ups

• Dependable, precise, and self-directed at work

• Strong communication and follow-through skills

Preferred Skills:

• Familiarity with HIPAA requirements and compliant handling of patient data

• Working knowledge of medical terminology and common insurance and billing terms

• Time spent with prior authorizations or claims follow-up

• Prior grounding backing a US-based healthcare, dental, or specialty practice

• Grounding running recall or patient reactivation campaigns

• Capacity to carry several priorities at a time in a fast-moving setting

Why Join Us:

This is a stable, long-term chance to become a trusted part of a practice where your organization and attention to detail lift the patient experience directly. You'll hold real ownership over the scheduling and verification workflow, with room to widen your responsibilities over time. We prize reliability, clear communication, and people who take pride in getting the details right.