Medical Scheduling & Patient Access Specialist

VA Masters; Samal; On-site; PHP 279,000 - 424,000; Full time

Job summary

VA Masters is seeking a highly organized Medical Administrative Assistant to manage the front-office and patient coordination for our practice. You will handle scheduling and communications with patients and insurers.

You will verify insurance eligibility and benefits, maintain accurate records, and support daily operations while protecting patient confidentiality. The ideal candidate communicates clearly in English, pays attention to detail, works well solo, and can manage high-volume calls and

Qualifications

• Proven record in patient scheduling, appointment coordination, or medical front-office administration.
• Hands-on time with insurance eligibility and benefits verification.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English with a clear, professional phone manner.
• Strong grasp of patient confidentiality and careful handling of sensitive information.

Responsibilities

• Book, rebook, and coordinate patient appointments across the calendar.
• Send confirmations and reminders, and chase unconfirmed or missed appointments.
• Verify insurance eligibility and record coverage details accurately.
• Keep patient records updated so files are complete and current.
• Field inbound calls, emails, and messages, replying promptly and professionally.
• Carry out outbound outreach for confirmations and information requests.
• Handle recall lists and reach out to patients due for return visits.
• Track incomplete documentation and pending verifications.
• Provide general administrative support to keep workflows running smoothly.
• Escalate clinical questions to the appropriate team member.

Skills

Patient scheduling

Insurance verification

EMR/EHR proficiency

Professional English

Confidentiality

Data accuracy

Outbound calling

Independence

Clear communication

Job description

VA Masters is seeking a highly organized Medical Administrative Assistant to manage the front-office and patient coordination for our practice. You will handle scheduling and communications with patients and insurers.

You will verify insurance eligibility and benefits, maintain accurate records, and support daily operations while protecting patient confidentiality. The ideal candidate communicates clearly in English, pays attention to detail, works well solo, and can manage high-volume calls and