Medical Appointment Coordinator

Centre Medicale Internationale; Pateros; On-site; PHP 240,000 - 360,000; Full time

Job summary

Centre Medicale Internationale is seeking a Medical Appointment Coordinator to join the patient support team in a fast-paced healthcare setting. You will manage scheduling, verify patient information and insurance, and ensure a welcoming experience for all patients.

The role requires strong communication, organizational skills, and discretion handling sensitive data, with collaboration across physicians and clinical staff to optimize appointment availability.

Qualifications

• Experience in healthcare or administrative setting preferred.
• Proficiency with EMR systems and scheduling software.
• Strong communication and interpersonal skills with patient-focused attitude.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive patient information with confidentiality and discretion.

Responsibilities

• Schedule and confirm appointments for patients via phone, email, or portal.
• Verify patient information and insurance eligibility prior to appointments.
• Answer calls and respond to patient inquiries professionally.
• Coordinate with physicians, nurses and staff to manage appointment availability.
• Follow up on missed or canceled appointments and reschedule as needed.
• Maintain accurate records in the EMR system.
• Provide general front-office administrative support.

Skills

Scheduling

Communication

Organization

Confidentiality

Tools

EMR Systems

Scheduling Software

Job description

Job Type: Full-Time
Department: Operations
Reports to: MAC Supervisor

Position Overview

We are seeking a detail-oriented and friendly Medical Appointment Coordinator to join our patient support team. In this role, you will be responsible for scheduling appointments, managing patient communications and ensuring a smooth and welcoming experience for all patients. This position is ideal for someone who is organized, empathetic and thrives in a fast-paced healthcare setting.

Job Description

• Schedule and confirm appointments for patients via phone, email, or patient portal.
• Verify patient information and insurance eligibility prior to appointments.
• Answer incoming calls and respond to patient inquiries in a courteous and professional manner.
• Coordinate with physicians, nurses, and clinical staff to manage appointment availability.
• Follow up on missed or canceled appointments and assist with rescheduling.
• Maintain accurate and up-to-date records in the electronic medical records (EMR) system.
• Provide general administrative support to the front office team as needed.

Qualifications

• Previous experience in a healthcare, customer service, or administrative setting strongly preferred.
• Proficiency in using electronic medical record (EMR) systems and scheduling software.
• Strong communication and interpersonal skills with a patient-focused attitude.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive patient information with confidentiality and discretion.