Medical Scheduling Assistant

Tavor Perry; Palayan; On-site; PHP 223,000 - 357,000; Full time

Job summary

Tavor Perry is seeking a highly organized Medical Administrative Assistant in the Philippines to manage front-office and patient coordination. You will handle scheduling, insurance eligibility, records maintenance, and daily communications with patients in clear, professional English.

The role requires meticulous attention to detail, data accuracy, and the ability to work independently while maintaining patient confidentiality and a high level of service.

Qualifications

• Proven experience with patient scheduling and appointment coordination.
• Experience verifying insurance eligibility and benefits.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English; professional patient-facing communication.
• Strong handling of patient confidentiality and data accuracy.
• Ability to manage high volume outbound calls and follow-ups.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments across the practice calendar.
• Send confirmations and reminders; follow up on unconfirmed or missed appointments.
• Verify insurance eligibility and benefits prior to visits; document coverage details.
• Maintain and update patient records; keep files complete and current.
• Answer calls, emails, and messages; respond promptly and professionally.
• Outreach to patients for confirmations, follow-ups, and information requests.
• Manage recall lists and contact patients due for return visits.
• Track incomplete documentation and pending verifications; follow up.
• Provide general administrative and operational support for daily workflows.
• Escalate clinical questions to the appropriate team member.

Skills

Patient scheduling

Appointment coordination

Insurance eligibility verification

EMR/EHR proficiency

English communication

Data entry accuracy

Outbound calling

Confidentiality

Independent worker

Follow-up skills

Tools

EMR/EHR software

Job description

Job Summary

We\'re eager to welcome a highly organized and dependable Medical Administrative Assistant to manage the front-office and patient coordination side of our practice. This role covers patient scheduling, insurance eligibility and benefits verification, records upkeep, and day-to-day communication with patients. The ideal candidate is meticulous with details, comfortable handling sensitive patient information, and confident communicating with patients and insurance representatives in clear, professional English.

Key Responsibilities

• Schedule, reschedule, and coordinate patient appointments across the practice calendar
• Send appointment confirmations and reminders, and follow up on unconfirmed or missed appointments
• Verify insurance eligibility and benefits prior to patient visits and document coverage details accurately
• Maintain and update patient records and documentation to keep files complete, accurate, and current
• Handle inbound patient calls, emails, and messages, responding promptly and professionally
• Conduct outbound patient outreach for confirmations, follow-ups, and information requests
• Manage recall lists and proactively contact patients who are due for return visits or follow-up care
• Track and follow up on incomplete documentation, missing information, and pending verifications
• Provide general administrative and operational support to keep daily practice workflows running smoothly
• Escalate clinical questions and unusual cases to the appropriate team member rather than resolving independently

Mandatory Skills

• Proven experience in patient scheduling, appointment coordination, or medical front-office administration
• Hands-on experience with insurance eligibility and benefits verification
• Proficiency with electronic medical or health record systems (EMR/EHR) and practice management software
• Excellent spoken and written English with a clear, professional, patient-facing phone manner
• Strong understanding of patient confidentiality and careful handling of sensitive information
• High level of accuracy in data entry and documentation
• Comfortable making a high volume of outbound calls and follow-ups
• Reliable, detail-oriented, and able to work independently
• Strong communication and follow-through skills

Preferred Skills

• Familiarity with HIPAA requirements and compliant handling of patient data
• Working knowledge of medical terminology and common insurance and billing terms
• Experience with prior authorizations or claims follow-up
• Prior experience supporting a US-based healthcare, dental, or specialty practice
• Experience managing recall or patient reactivation campaigns
• Ability to manage multiple priorities simultaneously in a fast-moving environment

Why Join Us

This is a stable, long-term opportunity to become a trusted part of a practice where your organization and attention to detail directly improve the patient experience. You will have real ownership over the scheduling and verification workflow, with room to grow your responsibilities over time. We value reliability, clear communication, and people who take pride in getting the details right.