Front Desk And Admin Support Insurance Verification And PA

GoLean Health; Pampanga; Hybrid; PHP 431,000 - 517,000; Full time

Job summary

GoLean Health is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a U.S.-based gastroenterology practice. This hybrid, remote-friendly role focuses on patient calls, scheduling, and front-desk support, with potential expansion into broader MA duties as you learn the workflows.

You will coordinate visits in eClinicalWorks (eCW), verify insurance, and communicate with patients and providers in fluent English. Strong organizational skills are essential.

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice.
• Experience performing medical receptionist/front-desk and Medical Assistant administrative tasks.
• Hands-on eClinicalWorks (eCW) experience is required.
• Strong scheduling and appointment coordination experience.
• Familiarity with prior authorizations, insurance verification, and lab workflows.
• Excellent spoken and written English communication skills.
• Detail-oriented, organized, and able to document clearly.
• Comfortable communicating with patients, providers, and clinic staff.
• Ability to work independently while staying aligned with the onsite team.
• Saturday availability may occasionally be required.

Responsibilities

• Handle inbound and outbound patient calls, basic inquiries, and follow-ups.
• Schedule, reschedule, and coordinate visits and procedures in eCW.
• Monitor messages across phone, email, and text; manage reminders and changes.
• Support chart preparation, intake information, and documentation.
• Process prescription requests and manage refill workflows.
• Coordinate with insurance for verification and prior authorizations.
• Document scheduling workflows and contribute to SOP development.
• Maintain clear communication with physicians, schedulers, and staff.

Skills

Medical receptionist

Appointment scheduling

eClinicalWorks

English communication

Remote work awareness

Tools

eClinicalWorks (eCW)

net2phone

VPN/secure messaging

Job description

Job Description:

Remote | Gastroenterology Practice | 40 hours/week

Schedule: $5-$6/hour | 12:00 PM to 8:00 PM Central Time

Position Overview

We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.

This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.

The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).

1. Patient Calls, Scheduling & Front Desk Support

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.
• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).
• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.

2. Medical Assistant & Provider Support

• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.
• Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.
• Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.

3. Insurance Verification & Prior Authorization

• Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.
• Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.
• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.

4. Workflow Documentation & Team Collaboration

• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.
• Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.
• Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.

Required Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows
• Excellent spoken and written English communication skills
• Strong attention to detail, organization, follow-through, and documentation skills
• Comfortable communicating directly with patients, providers, and clinic staff
• Ability to work independently while maintaining consistent communication with the onsite team
• Saturday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Saturday schedule is needed.

Tools & Systems

• eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation
• net2phone for inbound and outbound patient calls
• Clinic email and text messaging platforms
• Secure VPN and other productivity and communication tools