Patient Coordinator VA

VA Masters; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

VA Masters in the Philippines is seeking a highly organized Medical Administrative Assistant to manage front-office and patient coordination, including scheduling, insurance verification, records upkeep, and daily communications with patients.

The candidate will handle calls and emails, outbound follow-ups, recall lists, and maintain accurate data in EMR/EHR and practice management software while upholding patient confidentiality and professional English communication.

Qualifications

• Proven experience in patient scheduling and appointment coordination.
• Hands-on experience with insurance eligibility and benefits verification.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English with a clear, professional phone manner.
• Strong understanding of patient confidentiality and careful handling of sensitive information.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments.
• Send confirmations and reminders; follow up on unconfirmed visits.
• Verify insurance eligibility and benefits prior to visits.
• Maintain and update patient records to ensure accuracy.
• Handle inbound calls, emails, and messages professionally.
• Outbound outreach for confirmations and information requests.
• Manage recall lists and contact patients due for return visits.
• Track documentation and pending verifications to keep files current.
• Provide admin and operational support to keep daily workflows running smoothly.
• Escalate clinical questions to the appropriate team when needed.

Skills

Patient scheduling

Appointment coordination

Insurance eligibility verification

EMR/EHR proficiency

Professional English communication

Data entry accuracy

Outbound calling

Confidentiality

Independent work

Communication skills

Tools

EMR/EHR software

Practice management software

Job description

Job Summary: We'd love to add a highly organized and dependable Medical Administrative Assistant to manage the front-office and patient coordination side of our practice. This role covers patient scheduling, insurance eligibility and benefits verification, records upkeep, and day-to-day communication with patients. The ideal candidate is meticulous with details, comfortable handling sensitive patient information, and confident communicating with patients and insurance representatives in clear, professional English.

Key Responsibilities:

• Schedule, reschedule, and coordinate patient appointments across the practice calendar

• Send appointment confirmations and reminders, and follow up on unconfirmed or missed appointments

• Verify insurance eligibility and benefits prior to patient visits and document coverage details accurately

• Maintain and update patient records and documentation to keep files complete, accurate, and current

• Handle inbound patient calls, emails, and messages, responding promptly and professionally

• Conduct outbound patient outreach for confirmations, follow-ups, and information requests

• Manage recall lists and proactively contact patients who are due for return visits or follow-up care

• Track and follow up on incomplete documentation, missing information, and pending verifications

• Provide general administrative and operational support to keep daily practice workflows running smoothly

• Escalate clinical questions and unusual cases to the appropriate team member rather than resolving independently

Mandatory Skills:

• Proven experience in patient scheduling, appointment coordination, or medical front-office administration

• Hands-on experience with insurance eligibility and benefits verification

• Proficiency with electronic medical or health record systems (EMR/EHR) and practice management software

• Excellent spoken and written English with a clear, professional, patient-facing phone manner

• Strong understanding of patient confidentiality and careful handling of sensitive information

• High level of accuracy in data entry and documentation

• Comfortable making a high volume of outbound calls and follow-ups

• Reliable, detail-oriented, and able to work independently

• Strong communication and follow-through skills

Preferred Skills:

• Familiarity with HIPAA requirements and compliant handling of patient data

• Working knowledge of medical terminology and common insurance and billing terms

• Experience with prior authorizations or claims follow-up

• Prior experience supporting a US-based healthcare, dental, or specialty practice

• Experience managing recall or patient reactivation campaigns

• Ability to manage multiple priorities simultaneously in a fast-moving environment

Why Join Us:

This is a stable, long-term opportunity to become a trusted member of a practice where your organization and attention to detail directly improve the patient experience. You'll have real ownership over the scheduling and verification workflow, with room to grow your responsibilities over time. We value reliability, clear communication, and people who take pride in getting the details right.