HIPAA-Savvy Medical Admin: Scheduling & Records

VA Masters; San Juan; On-site; PHP 268,000 - 446,000; Full time

Job summary

VA Masters is seeking a highly organized Medical Administrative Assistant to manage the front-office and patient coordination for our practice. You will oversee scheduling, confirmations, reminders, and efficient communication with patients and insurance representatives in clear, professional English.

This role requires meticulous data entry, accuracy in records, and strict confidentiality. You will verify insurance benefits, maintain EMR/EHR records, and support day-to-day operations while

Qualifications

• Proven experience in patient scheduling or medical front-office administration.
• Experience with insurance eligibility and benefits verification.
• Proficiency with EMR/EHR and practice management software.
• Excellent spoken and written English with a clear, professional phone manner.
• Strict adherence to patient confidentiality and accurate data handling.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments across the practice calendar.
• Send appointment confirmations and reminders, and follow up on unconfirmed or missed appointments.
• Verify insurance eligibility and benefits prior to patient visits and document coverage details.
• Maintain and update patient records to ensure completeness and accuracy.
• Handle inbound patient calls, emails, and messages promptly and professionally.
• Conduct outbound patient outreach for confirmations and follow-ups.
• Manage recall lists and contact patients due for return visits or follow-ups.
• Track incomplete documentation and pending verifications.
• Provide general administrative support to keep daily workflows running smoothly.
• Escalate clinical questions to the appropriate team member when needed.

Skills

Patient scheduling

Insurance verification

EMR/EHR proficiency

Professional English

Data entry accuracy

Phone handling

Confidentiality

Tools

Practice management software

EMR/EHR systems

Job description

VA Masters is seeking a highly organized Medical Administrative Assistant to manage the front-office and patient coordination for our practice. You will oversee scheduling, confirmations, reminders, and efficient communication with patients and insurance representatives in clear, professional English.

This role requires meticulous data entry, accuracy in records, and strict confidentiality. You will verify insurance benefits, maintain EMR/EHR records, and support day-to-day operations while