Massive Hiring | Customer Service Rep. | Roxas Site

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 167,000 - 279,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Roxas City is seeking Customer Service Representatives to join our growing team. You will assist customers through inbound and outbound calls, address inquiries and concerns, and ensure a positive customer experience.

The role emphasizes clear communication, problem solving, and accurate information handling. You will process requests, document interactions, and maintain records while meeting quality targets.

Qualifications

• High School Diploma (Old Curriculum) or Senior High School Diploma (New Curriculum)
• Experience in BPO/customer service is preferred but not required depending on account
• Strong verbal and written communication skills
• Customer-focused with good problem-solving abilities
• Basic computer and typing skills are required
• Willing to work onsite with shifting schedules, including weekends and holidays
• Must be willing to work in Roxas City

Responsibilities

• Handle inbound and/or outbound customer calls professionally
• Respond to customer inquiries and resolve concerns efficiently
• Provide accurate information about products, services, and account concerns
• Process customer requests, transactions, and account updates
• Document customer interactions and maintain accurate records
• Follow company policies, procedures, and quality standards
• Meet assigned productivity, quality, and customer satisfaction targets
• Escalate complex concerns to the appropriate team when necessary
• Maintain a professional and positive customer experience

Skills

Verbal & written communication

Customer-focused with problem solving

Basic computer & typing skills

Willing to work onsite

Shift/weekend/holiday availability

Onsite work

Education

High School Diploma

Job description

We are looking for Customer Service Representatives to join our growing team in Roxas. The role involves assisting customers through inbound and/or outbound calls, addressing inquiries and concerns, providing accurate information, processing requests, and ensuring a positive customer experience. Successful candidates should be customer-focused, adaptable, and able to work in a fast-paced environment.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)




• With or without BPO/customer service experience, depending on account requirements




• Good verbal and written communication skills




• Customer-focused with good problem-solving abilities




• Basic computer and typing skills




• Willing to work onsite, on shifting schedules, weekends, and holidays




• Must be willing to work in Roxas City

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally




• Respond to customer inquiries and resolve concerns efficiently




• Provide accurate information about products, services, and account concerns




• Process customer requests, transactions, and account updates




• Document customer interactions and maintain accurate records




• Follow company policies, procedures, and quality standards




• Meet assigned productivity, quality, and customer satisfaction targets




• Escalate complex concerns to the appropriate team when necessary




• Maintain a professional and positive customer experience