Customer Support Role | Work Opportunity in Roxas

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 201,000 - 335,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Roxas is seeking a Customer Support Representative to assist customers with inquiries, concerns, and service requests while delivering professional support.

The ideal candidate has strong verbal and written communication, a customer-focused mindset, and the ability to work in a fast-paced environment. Onsite work with shifting schedules, including weekends and holidays when required, is expected.

Qualifications

• High school graduate or senior high school graduate.
• Onsite work and rotating shifts may be required.
• Willing to work weekends/holidays when required.
• Good verbal and written communication.
• Customer-focused with problem-solving skills.

Responsibilities

• Handle customer inquiries and concerns through inbound and outbound calls
• Provide accurate information about products, services, and account-related concerns
• Process customer requests and transactions efficiently
• Resolve issues by following established procedures and guidelines
• Document customer interactions and update account information
• Maintain professionalism and deliver a positive customer experience
• Meet quality, productivity, and customer service standards

Skills

Communication

Customer focus

Problem solving

Education

High School Diploma or Senior High School Diploma

Job description

We are looking for a Customer Support Representative to join our team in Roxas. The role involves assisting customers with inquiries, concerns, and service requests while providing professional and efficient support. The ideal candidate should have good communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
• With or without BPO experience, depending on account requirements
• Good verbal and written communication skills
• Customer-focused and problem-solving oriented
• Willing to work onsite and on a shifting schedule
• Must be willing to work weekends and holidays when required

Key Responsibilities

• Handle customer inquiries and concerns through inbound and outbound calls
• Provide accurate information about products, services, and account-related concerns
• Process customer requests and transactions efficiently
• Resolve issues by following established procedures and guidelines
• Document customer interactions and update account information
• Maintain professionalism and deliver a positive customer experience
• Meet quality, productivity, and customer service standards