Customer Support Representative - | Roxas Site!

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 208,000 - 346,000; Full time

Benefits offered by this job

PHP 31,000 total compensation

HMO coverage

Free phone with postpaid plan

Great career opportunities

Be employed right away!

Job summary

Work Avenue and Business Solutions Incorporated in Roxas is looking for a customer service representative to respond to inquiries via phone, email, chat, and other channels. You will provide accurate product/service information, handle complaints, troubleshoot issues, and ensure customer satisfaction while documenting interactions in the system.

On-site at the Roxas Site, you should be ready for shifting schedules, weekends, and holidays.

Qualifications

• High school graduate, senior high school graduate, or college graduate.
• With or without customer service or call center experience; fresh graduates are welcome to apply.
• Strong verbal and written communication skills.
• Customer-oriented with a friendly, patient, and professional attitude.
• Ability to listen actively and understand customer concerns.
• Good problem-solving and critical-thinking skills.
• Basic computer skills and familiarity with common office applications.
• Willing to work on-site at the Roxas Site.
• Willing to work on shifting schedules, weekends, and holidays when required.
• Must be reliable, adaptable, and able to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Handle customer complaints, concerns, and requests in a professional and timely manner.
• Troubleshoot customer issues and provide appropriate solutions or elevate complex concerns when necessary.
• Maintain a high level of customer satisfaction through courteous and efficient service.
• Document customer interactions, concerns, and resolutions accurately in the appropriate systems.
• Follow company policies, procedures, and quality standards when handling customer interactions.
• Meet or exceed assigned performance targets, including customer satisfaction, quality, productivity, and attendance.
• Coordinate with other departments when necessary to resolve customer concerns.
• Maintain professionalism and a positive attitude when dealing with different types of customers.
• Participate in training, coaching sessions, and team meetings to continuously improve product knowledge and customer service skills.

Skills

Communication skills

Active listening

Problem solving

Basic computer skills

Verbal & written comms

Education

High School graduate

K–12 graduate

College graduate

Tools

MS Office

Job description

• Respond to customer inquiries through phone, email, chat, or other communication channels.

• Provide accurate information regarding products, services, policies, and procedures.

• Handle customer complaints, concerns, and requests in a professional and timely manner.

• Troubleshoot customer issues and provide appropriate solutions or elevate complex concerns when necessary.

• Maintain a high level of customer satisfaction through courteous and efficient service.

• Document customer interactions, concerns, and resolutions accurately in the appropriate systems.

• Follow company policies, procedures, and quality standards when handling customer interactions.

• Meet or exceed assigned performance targets, including customer satisfaction, quality, productivity, and attendance.

• Coordinate with other departments when necessary to resolve customer concerns.

• Maintain professionalism and a positive attitude when dealing with different types of customers.

• Participate in training, coaching sessions, and team meetings to continuously improve product knowledge and customer service skills.

Qualifications

• High school graduate, senior high school graduate, or college graduate.

• With or without customer service or call center experience; fresh graduates are welcome to apply.

• Strong verbal and written communication skills.

• Customer-oriented with a friendly, patient, and professional attitude.

• Ability to listen actively and understand customer concerns.

• Good problem-solving and critical-thinking skills.

• Basic computer skills and familiarity with common office applications.

• Willing to work on-site at the Roxas Site.

• Willing to work on shifting schedules, weekends, and holidays when required.

• Must be reliable, adaptable, and able to work in a fast-paced environment.

• Earn up to PHP 31,000 total compensation

• HMO coverage

• Free phone with postpaid plan

• Great career opportunities

• Be employed right away!

Qualifications:

• High School or K–12 graduate with at least 1 year of work experience in any customer service-related field (not necessarily call center)

• College undergraduate (completed more than 1 year in college)

• College graduate (no work experience required)

• Good English communication skills