Customer Service Representative | Roxas - Capiz

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Roxas City is seeking a motivated Customer Service Representative to assist customers via phone, email, or chat, resolve inquiries, and provide accurate information about products and services to ensure a positive experience.

The ideal candidate is a strong communicator and problem-solver who thrives in a fast-paced environment, can handle multiple tasks, and maintain clear records of interactions while collaborating with team members to uphold

Qualifications

• High School graduate or equivalent.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and remain calm under pressure.
• Basic computer skills (MS Office, CRM tools).

Responsibilities

• Handle inbound and outbound customer inquiries professionally and efficiently.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints with empathy and professionalism.
• Maintain records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Meet performance metrics and quality standards.

Job description

We are seeking a motivated and friendly Customer Service Representative to join our team in Roxas City. The role involves assisting customers via phone, email, or chat, resolving inquiries, providing accurate information about products and services, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer inquiries professionally and efficiently.

• Provide accurate information regarding products, services, and policies.

• Resolve customer complaints with empathy and professionalism.

• Maintain records of customer interactions and transactions.

• Collaborate with team members and other departments to ensure customer satisfaction.

• Meet performance metrics and quality standards.

Qualifications:

• High School graduate or equivalent.

• At least 6 months of customer service or BPO experience preferred.

• Excellent communication and interpersonal skills.

• Ability to handle multiple tasks and remain calm under pressure.

• Basic computer skills (MS Office, CRM tools)