Massive Hiring | CSR - Customer Service Representative | Roxas Site!

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 315,000 - 377,000; Full time

Benefits offered by this job

Total compensation up to PHP 31,000

HMO coverage

Free phone with postpaid plan

Career opportunities

Immediate employment

Job summary

Work Avenue and Business Solutions Incorporated is actively seeking a Customer Service Representative to serve as the primary contact for customers via inbound and outbound calls. You will assist with inquiries, provide accurate information about products and services, resolve issues, and ensure interactions meet quality standards.

You will document interactions, follow procedures, and collaborate with internal teams to deliver timely and effective solutions while maintaining confidentiality and

Qualifications

• High School or K–12 with at least 1 year of work experience in customer service.
• College undergraduate with more than 1 year of college completed.
• College graduate with no work experience required.
• Good English communication skills.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries regarding products, services, billing, accounts, and general concerns.
• Resolve customer complaints and provide appropriate solutions in a timely manner.
• Accurately document customer interactions and update customer records in the system.
• Meet and exceed quality, productivity, attendance, and customer satisfaction metrics.
• Escalate complex customer concerns to the appropriate department when necessary.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on company products, services, and processes to provide accurate information.
• Deliver excellent customer service while building positive customer relationships.

Skills

Customer service experience

English communication

Education

High School or K-12

College undergraduate (completed >1 year)

College graduate (no work experience)

Job description

As a Customer Service Representative, you will serve as the primary point of contact for customers through inbound and outbound calls. You will assist customers with inquiries, provide accurate information about products and services, resolve issues efficiently, and ensure every interaction meets the company's quality and customer satisfaction standards. You will also document customer interactions, follow established procedures, and collaborate with internal teams to deliver timely and effective solutions.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.

• Respond to customer inquiries regarding products, services, billing, accounts, and general concerns.

• Resolve customer complaints and provide appropriate solutions in a timely manner.

• Accurately document customer interactions and update customer records in the system.

• Meet and exceed quality, productivity, attendance, and customer satisfaction metrics.

• Escalate complex customer concerns to the appropriate department when necessary.

• Maintain confidentiality of customer information and comply with company policies.

• Stay updated on company products, services, and processes to provide accurate information.

• Deliver excellent customer service while building positive customer relationships.

• Earn up to PHP 31,000 total compensation

• HMO coverage

• Free phone with postpaid plan

• Great career opportunities

• Be employed right away!

Qualifications:

• High School or K–12 graduate with at least 1 year of work experience in any customer service-related field (not necessarily call center)

• College undergraduate (completed more than 1 year in college)

• College graduate (no work experience required)

• Good English communication skills