Masbate Branch Service Leader: Compliance & Growth

RCBC Bankard; Philippines; On-site; PHP 290,000 - 402,000; Full time

Job summary

RCBC Bankard in the Philippines seeks a Branch Operations Associate to ensure strict adherence to the bank's policies, AMLA and regulatory rules while delivering excellent customer service to support business objectives.

Location: Masbate City. The role covers vault/ATM cash levels, teller functions, compliance, deposits growth, and risk management with a focus on accurate, timely processing and customer satisfaction.

Qualifications

• 4-year college degree in business or service industry.
• Knowledge of bank policies and branch operations is preferred.
• Sales/marketing experience in banking is a plus.
• Ability to stay organized and work under stress to meet deadlines.

Responsibilities

• Assists the Service Manager in managing branch operations focusing on vault/ATM cash levels, vault operations and tellering.
• Ensures BC compliance to regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

Education

4 year college degree in business or service industry

Job description

RCBC Bankard in the Philippines seeks a Branch Operations Associate to ensure strict adherence to the bank's policies, AMLA and regulatory rules while delivering excellent customer service to support business objectives.

Location: Masbate City. The role covers vault/ATM cash levels, teller functions, compliance, deposits growth, and risk management with a focus on accurate, timely processing and customer satisfaction.