Branch Service Officer: Compliance, Sales & Ops

RCBC; Masbate City; On-site; PHP 280,000 - 420,000; Full time

Job summary

RCBC is seeking a branch operations professional to support the Service Manager in Masbate City. The role focuses on vault/ATM cash levels, tellering, and compliance with BSP/AML regulations while delivering excellent customer service.

The position emphasizes maintaining service standards, managing productivity within guidelines, and coaching associates to ensure proper training and performance. Strong knowledge of bank policies is essential.

Qualifications

• Minimum 4-year degree in business or service industry-related field.
• Strong knowledge of bank policies and branch operations.
• Experience in sales/marketing within banking is a plus.

Responsibilities

• Support the Service Manager in branch operations, focusing on vault/ATM cash levels and tellering functions.
• Ensure compliance to regulatory and internal policies and procedures.
• Analyze tasks to increase deposits, fees, and revenue from bank products; promote cross-selling referrals.

Skills

Customer service

Branch operations

Regulatory knowledge

Education

Bachelor's degree in Business

Tools

Banking software

Job description

RCBC is seeking a branch operations professional to support the Service Manager in Masbate City. The role focuses on vault/ATM cash levels, tellering, and compliance with BSP/AML regulations while delivering excellent customer service.

The position emphasizes maintaining service standards, managing productivity within guidelines, and coaching associates to ensure proper training and performance. Strong knowledge of bank policies is essential.