MAS Payroll (Chat COE) Team Leader

adpinternalcareers; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

ADP is seeking a supervisory professional to manage MAS staff and drive high-quality client service. You will set goals, provide feedback, and ensure engagement and retention while coordinating with internal teams.

Key responsibilities include overseeing day-to-day activities, mentoring associates, managing recruitment and performance, and delivering world-class service in a fast-paced, diverse environment. Strong payroll knowledge is a plus.

Qualifications

• Graduate of business administration/management, accounting or related disciplines (Highly Preferred).
• 3-5 years customer service, benefits administration, payroll, HR or related experience (Required/ Highly Preferred).
• 2-3 years SME, mentor or supervisory experience (Required).
• Proven proficiency in prioritizing critical client issues and managing workflow (Required).
• Proficiency in the use of PC applications (Required).
• Working knowledge of payroll and benefit administration is helpful (Highly Preferred).
• Effective oral and written communication skills required.

Responsibilities

• Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics.
• Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities.
• Continuously reviews team performance; identifies opportunities for improvement.
• Achieves objectives for associate engagement and turnover.
• Collaborate with other internal departments to ensure service objectives are met.
• Identifies areas in need of process improvement and solicits feedback from associates on service improvements.
• Creates a high-performance team environment that supports development and retention; responsible for recruitment, selection, hiring, compensation management, and performance management of MAS staff.

Skills

Leadership

Mentoring

Customer service

Communication

Time management

Process improvement

Training

Recruitment

Performance management

Education

Bachelor's degree in Business Administration/Management

Tools

MS Office

Job description

Responsibilities

• Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics.


• Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement.


• Achieves objectives for associate engagement and turnover.


• Collaborate with other internal departments to ensure service objectives are met.


• Identifies areas in need of process improvement and solicits feedback from associates on service improvements.


• Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the MAS staff. Assists in determining the teams training requirements. Ensure timely and effective training is delivered to enhance skills of the team.


• Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging.


• Maintaining focus to deliver results in a fast-pace and diverse environment.


• Motivating and managing exceptional team performance, making the most of associates diverse strengths and skills.


• Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations.


• Providing opportunities, guidance and feedback to help all associates continuously learn, discover process improvements and contribute to ADPs overall success.


• Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values.


• Reinforcing our vision and strategy through words and actions to support ADP business goals.


• Sharing ideas and information across diverse audiences to drive our business.

Requirements

• Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)


• 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred)


• 2 -3 years SME, mentor or supervisory experience (Required)


• Proven proficiency in prioritizing critical client issues and managing workflow. (Required)


• Proficiency in the use of PC applications. (Required)


• Working knowledge of payroll and benefit administration is helpful. (Highly Preferred)


• Effective oral and written communication skills required.


• Strong interpersonal, conflict management and mentoring skills.


• Effective time management skills, organization, and planning required