MAS Tech Services Team Leader

ADP; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

ADP is seeking a supervisory leader to oversee day-to-day associate activities and drive attainment of service metrics in a global HCM environment. You will set goals, give regular feedback, and develop talent while collaborating with internal departments to meet objectives.

The role includes managing recruitment, compensation, and performance for MAS staff, driving process improvements, and delivering timely training. Strong communication, mentoring, and time-management skills are essential.

Qualifications

• Graduate of business administration/management, accounting or other related disciplines.
• (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience.
• (Required / Highly Preferred) 2-3 years SME, mentor or supervisory experience (Required)
• Proven proficiency in prioritizing critical client issues and managing workflow.
• Proficiency in the use of PC applications.
• (Required) Working knowledge of payroll and benefit administration is helpful.
• Effective oral and written communication skills required.
• Strong interpersonal, conflict management and mentoring skills.
• Effective time management skills, organization, and planning required

Responsibilities

• Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics.
• Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities.
• Continuously reviews team performance; identifies opportunities for improvement.
• Achieves objectives for associate engagement and turnover.
• Collaborates with internal departments to ensure service objectives are met.
• Identifies areas in need of process improvement and solicits feedback from associates on service improvements.
• Creates a high-performance team environment that supports development and retention.
• Provides periodic performance feedback and conducts annual performance reviews.
• Responsible for recruitment, selection, hiring, compensation management, and performance management of the MAS staff.
• Assists in determining the teams training requirements and ensures timely delivery of training.

Skills

Leadership

Communication

Mentoring

Time management

Conflict management

Planning

Education

Business Administration/Management

Accounting

Tools

PC applications

Payroll software knowledge

Benefits administration

Job description

Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Achieves objectives for associate engagement and turnover. Collaborate with other internal departments to ensure service objectives are met. Identifies areas in need of process improvement and solicits feedback from associates on service improvements. Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the MAS staff. Assists in determining the teams training requirements. Ensure timely and effective training is delivered to enhance skills of the team.

Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) 2 -3 years SME, mentor or supervisory experience (Required) Proven proficiency in prioritizing critical client issues and managing workflow. (Required) Proficiency in the use of PC applications. (Required) Working knowledge of payroll and benefit administration is helpful. (Highly Preferred) Effective oral and written communication skills required. Strong interpersonal, conflict management and mentoring skills. Effective time management skills, organization, and planning required

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.