MAS Payroll (Chat COE) Team Leader

apply; Makati; On-site; PHP 502,000 - 781,000; Full time

Job summary

apply is seeking an experienced team leader to oversee day-to-day activities of associates and ensure client service metrics are met. You will set goals, provide regular feedback, and drive associate engagement while collaborating with internal departments to meet service objectives.

You will identify process improvements, deliver training, manage recruitment and performance reviews, and mentor a high-performance team in a fast-paced environment.

Qualifications

• Graduate degree in business, management, accounting or related fields.
• 3–5 years in customer service, benefits, payroll or HR roles.
• 2–3 years in SME, mentoring or supervisory roles.
• Ability to prioritize client issues and manage workflow.
• Proficient with PC applications.
• Payroll and benefits knowledge is a plus.
• Excellent verbal and written communication.
• Strong interpersonal, conflict management and mentoring skills.
• Effective time management, organization and planning.

Responsibilities

• Oversees day-to-day activities of associates and client service metrics.
• Sets goals, provides regular feedback, and identifies development opportunities.
• Works on associate engagement and turnover objectives.
• Collaborates with internal departments to meet service objectives.
• Identifies process improvements and solicits feedback from associates.
• Fosters a high-performance team environment with training and reviews.
• Delivers world-class service to all clients.
• Maintains focus to deliver results in a fast-paced, diverse environment.
• Motivates and manages exceptional team performance.
• Collaborates with internal resources to achieve goals.
• Provides guidance and feedback to help associates learn and improve.
• Upholds high personal and professional standards as a role model.
• Reinforces vision and strategy to support business goals.
• Shares ideas across diverse audiences to drive business.

Skills

Customer service

Payroll

HR

Benefits administration

Mentoring

Leadership

Communication

Education

Bachelor's degree in Business Administration

Tools

PC applications

Job description

Responsibilities

• Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics.


• Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement.


• Achieves objectives for associate engagement and turnover.


• Collaborate with other internal departments to ensure service objectives are met.


• Identifies areas in need of process improvement and solicits feedback from associates on service improvements.


• Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the MAS staff. Assists in determining the teams training requirements. Ensure timely and effective training is delivered to enhance skills of the team.


• Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging.


• Maintaining focus to deliver results in a fast-pace and diverse environment.


• Motivating and managing exceptional team performance, making the most of associates diverse strengths and skills.


• Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations.


• Providing opportunities, guidance and feedback to help all associates continuously learn, discover process improvements and contribute to ADPs overall success.


• Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values.


• Reinforcing our vision and strategy through words and actions to support ADP business goals.


• Sharing ideas and information across diverse audiences to drive our business.

Requirements

• Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred)


• 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred)


• 2 -3 years SME, mentor or supervisory experience (Required)


• Proven proficiency in prioritizing critical client issues and managing workflow. (Required)


• Proficiency in the use of PC applications. (Required)


• Working knowledge of payroll and benefit administration is helpful. (Highly Preferred)


• Effective oral and written communication skills required.


• Strong interpersonal, conflict management and mentoring skills.


• Effective time management skills, organization, and planning required