Coordinator I

apply; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

apply is seeking a dedicated payroll professional to manage end-to-end payroll processing, remittances, and audit support for multiple clients with varying complexity. You will coordinate data, schedule payroll runs, and maintain client records, delivering high-quality service and timely responses to inquiries.

Responsibilities include handling complex client requests with the Payroll Specialist and Service Manager, balancing payrolls, remitting payments, and supporting new client integration

Qualifications

• Bachelor's Degree in Business or equivalent.
• 1–2 years in client service or systems integration.
• Strong written and verbal communication.
• Excellent decision making, leadership, collaboration and problem solving.
• Overtime may be required during peak seasons.

Responsibilities

• Coordinate all payroll data with Shared Services for assigned clients.
• Schedule and run client payrolls and manage remittances.
• Maintain accurate client profiles and employee records.
• Respond to client inquiries with high level of service.
• Log issues in the Case Management database and track resolutions.
• Plan and participate in client calls, update action logs.
• Escalate and communicate client requests to the Payroll Specialist / Service Manager.
• Balance payrolls and remit third-party payments by due dates.
• Pursue PCP designation and participate in training; support new client integration.

Skills

Written and verbal communication

Decision making

Collaboration

Problem solving

Education

Bachelor's degree in Business or equivalent

Job description

Responsible & accountable for all end to end payroll processing, remittances & primary audit function of several clients varying in payroll complexity (basic to more complex in nature).

Partner with Specialists within the team to evaluate complex programming changes, difficult client setup and/or client project related requests.

Coordinates all incoming payroll data for assigned clients in conjunction with the Shared Services team

Accountable for scheduling and running the assigned client payrolls.

Maintains complete, accurate and timely client profile notes and employee records as well as processing instructions for each client.

Responds to & resolves all incoming telephone calls and/or email inquiries from clients and/or their employees; delivering the highest level of customer service within expected timelines.

Records/updates all client issues and requests in the Case Management database tracking system.

Plan, organize & participate in client conference calls; execute on client requests; create and maintain action plan & or issue log until resolution is attained in conjunction with the Payroll Specialist and/or the Service Manager.

Create & manage client communication & their requests; serves as the first point of escalation for their respective clients.

Balance respective payrolls based on the COS year end calendar and remit all Third Party Remittances by defined due dates, complete accurate Year End balancing, filing & respective reporting

Utilizes all internal tools & defined processes to ensure payroll compliance, optimal productivity & service excellence; make recommendations to streamline internal processing & client input

Maintain and/or pursue full PCP designation & attend all required departmental training sessions; demonstrate proficiency in learning

Partner with New Client Integration team, review set up and participate in the transition of new clients; proactively provide weekly status updates to client where appropriate

TO SUCCEED IN THIS ROLE: Required Qualifications

• Bachelors Degree in Business or equivalent in education and experience is preferred
• 1 - 2 years of experience working in client service/customer service environment or systems integration environment.
• Strong written and verbal communication skills
• Excellent decision making and judgement/leadership skills
• Strong collaboration and relationship building skills is required
• Excellent Service and Results Orientation skills, analytical skills, negotiation skills and expert problem solving skills

You can work overtime hours during peak seasons.