MAS Payroll West NG Implementation Consultant I

adpinternalcareers; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

ADP is seeking a Client Onboarding Specialist to carry the post-sale relationship forward and ensure a smooth first interaction with mid-sized business clients across payroll and HR solutions.

You will analyze client needs, guide implementation of ADP technologies, and ensure successful adoption while maintaining high client satisfaction through clear communication and reliable support.

Qualifications

• 3 years of experience in a client service environment or systems integration environment.
• Basic project management skills.
• Background in Benefits and Talent/Requisitions is a plus.
• You can work overtime hours during peak seasons.
• High School Diploma is required.

Responsibilities

• Onboard clients and carry the ADP relationship forward after a sale.
• Analyze clients' business needs, interface requirements, and processes to guide ADP solutions.
• Ensure clients are comfortable using ADP products and services; drive adoption and satisfaction.
• Build rapport with clients and communicate clearly via phone and written channels.
• Work in a metrics-driven environment and contribute to client satisfaction scores.

Skills

Client service

Communication

Project management

Benefits knowledge

Talent requisitions

Education

High School Diploma

Job description

As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP’s industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP’s technologies to ensure your clients achieve long-term success. Once ADP services are delivered, your efforts will have a direct impact on the day-to-day lives of your clients’ employees -- from paychecks to health benefits and beyond.

You will spend your day ensuring your clients are comfortable using ADP’s products and services. Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs. Still, every day will be different because the new clients you meet span geographies and industries, requiring different solutions to satisfy their specific needs. That will keep things interesting, and our top-ranked training will help set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

• High School Diploma
• 3 years of experience working in a client service/customer service environment or systems integration environment
• Basic project management skills
• Background in Benefits and Talent/Requisitions is a plus
• You can work overtime hours during peak seasons