Payroll Team Leader: High-Impact Coaching & Service

adpinternalcareers; Makati; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

ADP is seeking a supervisory professional to manage MAS staff and drive high-quality client service. You will set goals, provide feedback, and ensure engagement and retention while coordinating with internal teams.

Key responsibilities include overseeing day-to-day activities, mentoring associates, managing recruitment and performance, and delivering world-class service in a fast-paced, diverse environment. Strong payroll knowledge is a plus.

Qualifications

• Graduate of business administration/management, accounting or related disciplines (Highly Preferred).
• 3-5 years customer service, benefits administration, payroll, HR or related experience (Required/ Highly Preferred).
• 2-3 years SME, mentor or supervisory experience (Required).
• Proven proficiency in prioritizing critical client issues and managing workflow (Required).
• Proficiency in the use of PC applications (Required).
• Working knowledge of payroll and benefit administration is helpful (Highly Preferred).
• Effective oral and written communication skills required.

Responsibilities

• Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics.
• Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities.
• Continuously reviews team performance; identifies opportunities for improvement.
• Achieves objectives for associate engagement and turnover.
• Collaborate with other internal departments to ensure service objectives are met.
• Identifies areas in need of process improvement and solicits feedback from associates on service improvements.
• Creates a high-performance team environment that supports development and retention; responsible for recruitment, selection, hiring, compensation management, and performance management of MAS staff.

Skills

Leadership

Mentoring

Customer service

Communication

Time management

Process improvement

Training

Recruitment

Performance management

Education

Bachelor's degree in Business Administration/Management

Tools

MS Office

Job description

ADP is seeking a supervisory professional to manage MAS staff and drive high-quality client service. You will set goals, provide feedback, and ensure engagement and retention while coordinating with internal teams.

Key responsibilities include overseeing day-to-day activities, mentoring associates, managing recruitment and performance, and delivering world-class service in a fast-paced, diverse environment. Strong payroll knowledge is a plus.